Description
Do you enjoy jumping in to help team members solve IT problems? Do you love building new systems in a fast-paced, high impact work environment? Are you driven to change the standard of care in women's health?
The Lactation Network is hiring a Senior Systems Administrator . Our vision is to create an integrated set of processes for our users, ranging from purchasing and configuring hardware to acting as an administrator for our various enterprise softwares. Along with the day-to-day activities of our systems, this position will optimize our onboarding processes, create administrative processes and standards, and contribute to the technical roadmap. As we grow and evolve, you'll be a key player in the implementation of our technical vision and provide strong leadership in system administration.
We are a small, tight-knit, purpose-driven organization with aggressive growth goals in 2024 and beyond. We don't have all the answers and we don't expect you to, either. We do expect you to be curious, hardworking, and striving to be your best self.
Breakdown of the role

• Systems Administration & Maintenance (60%). - The Senior Systems Administrator will configure system settings, conduct regular system maintenance, and perform user management.
• Systems Integration (40%). - This role will work with our development team to establish and maintain integrations with a wide variety of systems.

What you'll do
Reporting to the Director of Engineering, you'll have responsibilities that include:

• Design and implement hardware and software policies and processes.
• Handle all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, etc.
• Establish and execute processes for procurement of hardware and software.
• Identify unused or underutilized platform features.
• Establish secure practices for users and machine best practices.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• Proactive system maintenance and audits including Security Reviews, required upgrades, Release Updates, Health Check, and Optimization.
• Monitor and improve user adoption of various technologies.
• Manage new user and ongoing user training
• Lead and mentor junior team members
• Field and resolve issues triaged and escalated by User Support team
• Contribute to technical documentation and knowledge bases

What we expect from you

• 6 years of experience as a Systems Administrator or similar role
• 3 years of experience with common enterprise system platforms e.g. Cloud-based environments: ERP, CRM, Exchange, Azure/AWS
• Bachelor's degree in Computer Science, IT or similar discipline or the recognized equivalent in education and experience
• Experience in Entra (AD), Intune, Defender, Exchange, and other Microsoft applications
• Experience with email administration, security and monitoring (Microsoft 365
• Experience gathering and documenting user requirements
• A growth mindset
• A bias for action
• Close attention to detail
• Strong collaboration and communication skills
• High EQ
• The ability to inspire
• Poise under pressure
• A glass-half-full attitude

What we'd also love to see

• Experience in high-growth organizations
• Healthcare experience
• A Chicagoland home address (but we'll consider remote candidates, too)

What you can expect from us

• Unlimited PTO. We work hard. We're passionate about what we're building together. We also have lives outside work.
• Healthcare benefits. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)
• 401(k) with 4% employer match. We're planning for the future-and we want to help you do the same.
• Remote-first culture. We are a distributed, remote-first team. We also like spending time together in our Chicago office and have a flexible in-office culture for those who wish to return to work in-person.
• Mindfulness and Meditation App. You'll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.
• Recharge. We have one designated "no meeting day" each week so you can take a break from videoconferencing and have some quiet time to focus.
• Professional development. We invest in our team by offering every employee access to a professional development budget.
• Competitive compensation. We're looking for top talent.
• A growth environment. The sky's the limit.

About Lactation Network
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.
The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.