About Hopscotch Primary Care
At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.
Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.
Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you.
ABOUT THE ROLE
We are looking for an Associate Systems Administrator to join our early team at a critical and exciting time for the company, with ample opportunity for professional mobility and growth. In this position, you will assist in the development and management of a rapidly growing healthcare IT infrastructure. Your expertise and insights will help our team shape the technology strategy for deployment across our clinics and offices. You will have an opportunity to own end-to-end execution of projects that directly impact the organization's ability to deliver care to patients.
RESPONSIBILITIES:
Near-term focus areas for this role will include, but are not limited to:

• Manage and develop IT lifecycle management processes for corporate and clinic use of hardware and software.
• Endpoint/Server management and support.
• Cloud environments (Azure/Entra/AWS) administration and support.
• O365 administration and support.
• (IAM) Identity Access Management administration and support.
• SaaS license administration and support.
• Manage and develop IT infrastructure efficiency and performance.
• Support and develop internal systems to support efficient and secure collaboration.
• Support and develop securely scalable network infrastructure. Managing firewalls, VPNs, and network architecture.
• Support management of relevant IT vendors & 3rd parties as needed.
• Manage and maintain IT solutions, documentation, and policies.
• Assist in the creation and effective implementation of new or existing policies.
• Develop and maintain technical / systems documentation.
• Assist in the maintenance, testing, and effective implementation of disaster planning & recovery policies.
• Provide additional technical support and oversight as needed
• Technical support to Central Team (e.g. L1/L2)
• Escalation contact for Clinic support (e.g. L2/L3)
• Ownership of IT ticketing system for response, evaluation, and reporting
• Assist with IT Onboarding/Offboarding of users and devices

ABOUT YOU:
You would be a great fit for this position if you have 2 years of experience in IT systems administration, and you are:

• Results-driven and focus time/resources against the most important priorities
• Strong service mentality
• Critical Thinking skills
• Able to create comprehensive plans to assure effective management, operations, and maintenance of systems and/or networks.
• Have knowledge of debugging protocols and continuous improvement processes
• Able to troubleshoot problems and issues identified and implement corrective actions quickly
• Comfortable with ambiguity and bring a structured, proactive approach to get things done and execute
• Articulate and succinct with communication about complex concepts, verbally and in writing, and use synthesized communications to drive results

From a cultural perspective, you are:

• Customer-focused service mindset, with a passion for serving patients and providers who make healthcare possible.
• Agile, yet thoughtful and can work effectively in a fast-paced, ever-changing environment.
• Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
• Accountable, holding yourself and others to a high standard and seek to support and develop others.
• Willing to roll up your sleeves to support the work required and collaborate effectively with people of all backgrounds.
• Concise and articulate, drive towards clarity and deliver on your commitments.

PREFERRED QUALIFICATIONS:

• 2 years of IT / Helpdesk / system administration experience
• Bachelor's degree (computer science, engineering or technical discipline)
• A degree is not required, we encourage you to apply regardless of college experience.
• Experience in maintaining troubleshooting a wide variety of systems and networks
• Preferred:
• Experience with Azure AD/ Entra / Intune
• Experience with SharePoint and Office 365 administration
• Experience with cybersecurity principles.
• Comp TIA
• A Certification
• Network Certification
• Security Certification

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.