Department:Food & Beverage

About The Hollywood Roosevelt

Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense. Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy. Experience our modern interpretation of a Hollywood original.

Position Summary

The Restaurant Manager (Outlets) will be responsible for overseeing the service in The Hollywood Roosevelt venues. The candidate will be responsible for assisting the other managers with training, motivating, coaching the staff, monitoring expenses and controlling labor costs. The successful candidate will be enthusiastic, approachable and efficient while ensuring that the needs of hotel guests/visitors and employees are met.

Essential Duties and Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Maintain regular attendance that is in compliance with hotel standards as required by scheduling 
• Comply at all times with the hotel’s safety standards and regulations to encourage safe and efficient hotel operations
• Ensure work areas are properly stocked, clean and tidy; maintain cleanliness, and a nice presentation of all menus and tables
• Oversee the proper settlement of checks and comps
• Ensure all food orders are delivered on time; make sure all food is up to the highest quality
• Handle guest complaints or special requests and communicate these with managers as necessary; prepare the oncoming shift by communicating effectively with all staff members
• Hold pre-shift meetings daily to monitor service and promote up-selling
• Develop, mentor, train and discipline employees
• Recruitment and retention of employees 
• Other duties as assigned

Knowledge and Skills

• Basic knowledge of Opera or Micros preferred
• Ability to work under pressure and with minimal supervision while meeting all deadlines
• Able to evaluate and select among alternative courses of action quickly and accurately
• Displays orientation to profitability and aligns work with strategic goals
• Develops and implements cost saving measures, conserves organizational resources and works within approved budget
• Ability to build morale and group commitments to goals, objectives, and support everyone's efforts to succeed
• Implements and maintains all policies and procedures
• Exercises sounds and accurate judgment with regards to decision making in a timely matter
• Prioritizes and plans work effectively and efficiently
• Observes and implements all safety and security procedures
• Ability to meet deadlines with frequent change delays and unexpected events

Education and Work Experience

• High School Diploma or equivalent
• At least 2 years of progressive experience in a hotel/catering or a related field required
• Previous supervisory responsibility preferred
• Previous hospitality industry experience preferred

 Certificates, Licenses, and Registrations

California ServSafe Manager Certification Preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to answer telephone, to use hands and fingers to use the calculator or the adding machine. The employee frequently is required to stand for a long period of time, to sit, talk, and hear. The employee is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.

Language Skills

Ability to effectively present information and respond to questions from groups, managers, clients, customers, guests and the general public. Able to verbally communicate effectively with all levels of employees and guests while maintaining a calm and professional demeanor. Knowledge of a second language a plus.

Reasoning Ability and Computer Skills

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool. The noise level in the work environment is usually loud.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.