Restaurant Manager (Outdoor Venues)

About The Hollywood Roosevelt

Dating back to the Golden Era and located on the Hollywood Walk of Fame, The Hollywood Roosevelt is an iconic hotel that reflects classic Hollywood in every sense.

Built in 1927, the hotel has played host to stars like Marilyn Monroe, Charlie Chaplin, and Clark Gable. Hollywood Roosevelt is a full-service lifestyle hotel providing guests a glimpse at Hollywood's storied past and offering travelers an experience of Hollywood that is authentic to its history and legacy.

Experience our modern interpretation of a Hollywood original.

Position Summary

The Restaurant Manager (Outdoor Venues) will be responsible for overseeing the service in the outdoor Food & Beverage Outlets.

The candidate will act as a floor manager while also supporting the Food & Beverage team with training, motivating, coaching the staff, monitoring expenses and controlling labor costs.

The successful candidate will be enthusiastic, approachable and efficient while ensuring that the needs of hotel guests / visitors and employees are met.

Essential Duties and Responsibilities

• Ensure service standards in outdoor venues are met and exceeded
• Partner with BoH / Culinary team to provide excellent guest service
• Support service and support staff, managing the floor and guest complaints and needs during peak periods
• Lead daily pre-shift meetings daily
• Develop, mentor, train, and discipline employees
• Prepare oncoming shift by communicating effectively with all staff members
• Lead all outdoor venues and support staff to effectively recruit new and support existing team members
• Manage encounters with guests and employees in an attentive, courteous and service-oriented manner
• Create and maintain team member schedules, including time-off
• Monitor outdoor venues for compliance with hotel safety standards and regulations, encouraging safe and efficient hotel operations
• Ensure work areas are properly stocked, clean, and tidy; maintain cleanliness, and a nice presentation of all menus and tables
• Oversee the proper settlement of checks and comps
• Other duties as assigned

Knowledge and Skills

• Basic knowledge of Opera or Micros preferred
• Ability to work under pressure and with minimal supervision while meeting all deadlines
• Able to evaluate and select among alternative courses of action quickly and accurately
• Displays orientation to profitability and aligns work with strategic goals
• Develops and implements cost-saving measures, conserves organizational resources and works within approved budget
• Implements and maintains all policies and procedures
• Exercises sound and accurate judgment with regards to decision-making in a timely matter
• Prioritizes and plans work effectively and efficiently
• Observes and implements all safety and security procedures
• Ability to meet deadlines with frequent change delays and unexpected events

Education and Work Experience

• At least 2 years of progressive experience in a restaurant setting
• Previous supervisory responsibility required
• Previous hospitality industry experience preferred

Certificates, Licenses, and Registrations

ServSafe Manager Certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands to answer telephone, to use hands and fingers to use the calculator or the adding machine.

The employee frequently is required to stand for a long period of time, to sit, talk, and hear. The employee is occasionally required to lift and / or move up to 25 pounds.

Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must be detail-oriented, possess strong organizational and time management skills, and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

Language Skills

Ability to effectively present information and respond to questions from groups, managers, clients, customers, guests, and the general public.

Able to verbally communicate effectively with all levels of employees and guests while maintaining a calm and professional demeanor.

Knowledge of a second language a plus.

Reasoning Ability and Computer Skills

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool.

The noise level in the work environment is usually loud.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EOE / M / F / D / V

Last updated : 2024-04-24