91 Customer Service Representative Jobs in Chesapeake, VA
The Hiller Companies is Hiring a Customer Service Representative Near Chesapeake, VA
Job Location
Hiller Chesapeake - Chesapeake, VA
Description
The Hiller Companies, LLC has an immediate opening for Customer Service Representative.
Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. For more than 100 years, we have been laser-focused on one goal - making the world a safer place. We are proud to be on the forefront of technology and innovation by creating adaptable safety solutions. As we continue to grow and expand our life safety footprint, we pledge to keep our customers top of mind while striving to design, install and service the most compliant, reliable systems available.
Job Summary: The Customer Service Representative (CSR) will be responsible for ensuring customer satisfaction by providing exceptional support, information, and assistance to our clients. This position will involve handling inquiries, resolving issues, and maintaining positive relationships with customers, all while contributing to the overall success and growth of our company.
Job Responsibilities:
- Serve as point of contact for customer inquiries, responding promptly and professionally to inquiries via phone, email, and in-person visits.
- Schedule and perform follow up conversations with customers, post service, to solicit feedback ensure satisfaction, and address additional needs.
- Discuss post service billing requirements with clients and ensure all needs are addressed to ensure timely processing of invoices.
- Collaborate closely with our technical teams to coordinate completed service appointments and communicate relevant details to customers.
- Act as Operational liaison between Shared Branch Services and Collections teams.
- Manage customer follow up/communication upon invoice issuance to ensure invoice accuracy, payment timing, potential acceptance of payments (credit card or check), provide statements upon customer request and maintain accurate and timely notation of on-going customer communication in E1 for continuity of customer care by Shared Branch Services and/or Collections teams.
- Communicate and collaborate with Shared Branch Services to address and resolve all invoicing concerns and/or corrections to ensure timely payment of open invoices.
- Maintain accurate and up-to-date customer records, including contact information, service history, and interactions. Document conversations for follow-up needs and additional inquiries.
- Proactively address customer concerns, troubleshoot issues, and escalate complex cases to appropriate teams while ensuring a positive customer experience.
- Identify opportunities to upsell or cross-sell additional services and products based on customer needs and preferences.
- Stay updated on industry trends, regulations, and advancements in fire protection services to provide informed and knowledgeable support to customers
- Other duties as required.
We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.
We offer competitive pay and most employee benefits start from the first day of employment, including:
- Medical, Dental & Vision Insurance
- 401(k) with fully vested employer matching funds
- Company Paid & Voluntary Life Insurance
- Voluntary Short Term & Long Term Disability Insurance
- PTO
- 8 Paid Holidays
Education, Licensure & Certifications:
- High school diploma or equivalent; Associate degree or relevant certification is a plus
- Previous customer service experience, preferably in a technical or service-oriented industry.
- Prior A/R or Collections experience, preferred.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and understandable manner.
- Strong interpersonal skills and the ability to build rapport and maintain positive relationships with diverse customers.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Detail-oriented with strong organizational and multitasking abilities.
- Problem-solving mindset with the ability to remain calm under pressure and find effective solutions.
- Basic knowledge of fire protection systems and services is a plus, but not required (training will be provided).
- Ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
- Flexible schedule to accommodate occasional evening or weekend shifts, especially during peak service periods.
- Commitment to upholding our company's values of safety, integrity, and excellence in customer service.
Job Summary
Full Time
$33k-41k (estimate)
04/25/2024
05/11/2024
hillerfire.com
PENSACOLA, FL
50 - 100
1919
CON BOTSIS
$5M - $10M
Specialty Trade in Construction
Related Companies
About The Hiller Companies
The Hiller Companies, Inc. offers fire protection products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as locally with offices in Alabama, Arizona, California, Colorado, Florida, Louisiana, Massachusetts, Nevada, South Carolina, Texas, Utah and Virginia. We are proud to safeguard everything from small businesses to nuclear testing facilities, yachts to aircraft carriers, and gas stations to offshore platforms. Hiller's service organization provides inspections, routine and emergency mainte...nance for fire suppression, detection, sprinkler and other systems. We also service and recharge fire extinguishers for all market areas; including commercial buildings, restaurants, industrial plants, oil platforms and ships. Our personnel are NICET-certified and factory-trained by our key suppliers and we maintain DOT-approved hydrostatic testing, dry chemical, CO2, FM200 and Halon 1301 refill stations. Hiller also offers a variety of products and parts to support our customers. These products include portable and fixed fire extinguishers, hoses, hose reels, nozzles, foam and other material/equipment involved in fire detection and suppression. We also provide safety equipment such as gloves, fire resistant clothing, safety glasses, masks, air breathing apparatus and other similar items. These products are sold from inventory or shipped directly to our customers from our vendors. The following vendors we have on schedule include Ansul, Amerex, Kidde, Siemens, Survivair, Akron Brass and Gentex, just to name a few.
More
Show less
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
