Are you looking for a busy, fun, yet laid back environment to work in? Come join us at Romantic Kingdom Chesapeake/Portsmouth! We are looking for a Retail Customer Service Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills to help our customers feel welcomed will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability. Must be comfortable with talking about sex and selling sex products it's like an advanced sex education class. Must have basic math skills and be able to lift up to 50lbs when inventory comes in. We are very laid back but professional business very family oriented and we try to be very flexible with schedules.

Responsibilities

Greet and direct customers

Provide accurate information (e.g. product features, pricing and after-sales services)

Answer customers’ questions about specific products/services

Conduct price and feature comparisons to facilitate purchasing

Cross-sell products

Ensure racks are fully stocked

Manage returns of merchandise

Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the Store Manager

Stay up-to-date with new products/services

Must be able to stand for long periods of time

Must be able to lift up to 50lbs

Skills

Proven work experience as a Retail Sales Representative, Sales Associate or similar role

Understanding of the retail sales process

Familiarity with consumer behavior principles

Knowledge of inventory stocking procedures

Basic math skills

Track record of achieving sales quotas

Excellent communication skills, capable of building trusting relationships

Ability to perform in fast-paced environments

Flexibility to work various shifts

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Chesapeake, VA 23324: Relocate before starting work (Required)

Work Location: In person