70 Customer Service Representative Jobs in Chesapeake, VA
Maersk is Hiring a Customer Service Representative Near Chesapeake, VA
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
We offer
Performance Team, now part of the Maersk global organization under a combined Warehousing & Distribution division, offers third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, PT has key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Performance Team has delivered significant sales and profitability growth over the last 8 years and will drive the Inland Logistics and Services business for the combined US business units for Maersk.
We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Key responsibilities
- Verify all delivery orders and bills of lading have been received and are correct
- Check that data is correct in the system and input any missing data
- Ensure that the WMS system is updated and accurate
- Ensure that all documentation is processed in a timely manner
- Record all customs clearance received from the broker daily.
- Maintain data integrity so that distribution can be received with no exceptions.
- Process paperwork out to operations at a container level.
- Make sure all diversion are accounted for and noted on consoles properly.
- Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise.
- Monitor and report any level of service failures to the Customer Service Manager.
- Handle all requests from customer in a timely manner.
- Assist other CSR staff as needed and when time permits.
- Cross train in other areas of the team
- Customer claim processing, reporting, and procedure compliance facilitation. Partner with Facility Manager to determine best process for resolving claim. This may include implementing new procedures that will serve as "check and balance" to eliminate further claims.
- Support Maersk Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions.
- Special projects as assigned.
- Performs job related duties as specified by management
We are looking for
- High school diploma/GED, Bachelor’s degree preferred
- 1 years’ customer service experience in the transportation, manufacturing, warehouse and distribution industries. Retail and fast food customer service experience non applicable at this time.
- MS Word must be able to create and modify docs
- MS Outlook must be able to manage emails and calendars
- Intermediate proficiency skills in Microsoft Excel that includes inputting & exporting data, sorting, & filtering data, creating and modifying spreadsheets, using auto sum, basic formatting.
- Need to have flexibility to work earlier, stay later and weekends based on customer needs
- Organizational skills, meticulous flow-through skills
- Excellent communication skills, the ability to work under pressure, and to work independently
- Must be assertive and self-starter
- WMS or Warehouse Management Systems
- YMS or Yard Management Systems
- Advanced proficiency skills in Microsoft Excel that includes pivot tables and Macros.
Local candidates only; no relocation or visa sponsorship assistance is provided.
You must be authorized to work for any employer in the US.
Local candidates only; no relocation assistance is provided.
All qualified applicants will receive consideration for employment without regard to race, color, religion and religious creed, age, sex, gender, sexual orientation, gender identity, gender expression, national origin, ancestry, physical and mental disability, medical condition, genetic information, pregnancy, military and veteran status, citizenship status, marital status, or any other basis protected by law.
https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.p
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
- USA Chesapeake Local Customer Service
Job Summary
Full Time
Transportation
$50k-64k (estimate)
04/06/2023
05/18/2024
maersk.com
FLORHAM PARK, NJ
1,000 - 3,000
2011
SREN SKOU
$1B - $3B
Transportation
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About Maersk
ABOUT US Maersk knows the value of having the right employees for the future - that is why we have established Students@Maersk, the official network for 100 students across the different business units in the Maersk Group. OUR VISION We strive to be a value adding partner for our members and for the Maersk Group. The key to accomplishing this is a network founded on strong relationships across the Group. WE ARE MAKING IT HAPPEN We strengthen the network by hosting events with a mix of professional and social aspects, which enable us to engage students in the possibilities of building a continu...ous career within the Group and to maintain long-lasting relationships with their colleagues. WHO WE ARE Students@Maersk is organized through the Steering Committee and supported by a group of Student Ambassadors. The Steering Committee develops the strategy of the network in line with the Maersk Group ambitions, organizes events and holds the overall responsibility of the network. The Committee strives to follow the diversity of the Maersk Group demography. Currently the Committee consists of five members from different functions, educational backgrounds, and nationalities. Our dedicated groups of Student Ambassadors are enablers of relationship-building between students and represent Maersk Group externally. They are proactive members, helping to include all Student Assistants in the network in collaboration with the Steering Committee. WHAT WE DO: Off-site visits to business activities Seminars with senior executives across the Group Social events Participate in external events Share job opportunities within the network This is the official Students@Maersk LinkedIn page. Please follow us for updates about the network, events, stories about students and job opportunities. We are looking forward to connecting with you!
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The job skills required for Customer Service Representative include Customer Service, CSR, Communication Skills, Flexibility, Transportation, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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