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CRS I Claims - CQ10AN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.
Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Care Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims.
In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens.
The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.
START DATE : Monday, July 8th, 2024
LOCATION : 100% Remote : This role will have a Remote work arrangement, with the expectation of coming into a Charlotte, NC office as business needs arise.
TRAINING SCHEDULE : Monday - Friday, 10 : 00 AM - 6 : 30 PM EST for the first 8 weeks of employment. Time off during training is not accommodated.
POST TRAINING SCHEDULE : Monday - Friday, 11 : 30-8 : 00 PM EST, year-round
RESPONSIBILITIES :
QUALIFICATIONS :
and (3) minimum upload / download speeds of 10Mbps / 100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.
ADDITIONAL INFORMATION :
You will have a maximum of two attempts to pass with a score of 80%. Continued employment with The Hartford is contingent upon you successfully passing the exam by the end of classroom new hire training.
We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career.
Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!
BENEFITS :
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
The annualized base pay range for this role is :
$40,685 - $61,027
Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age
About Us Culture & Employee Insights Diversity, Equity and Inclusion Benefits
Last updated : 2024-05-10
Full Time
Insurance
$36k-45k (estimate)
05/11/2024
05/15/2024
thehartford.com
SAINT LOUIS, MO
15,000 - 50,000
1810
Public
MIKE CLAVIN
$10B - $50B
Insurance
The Hartford is a brokerage agency that provides auto, home, life and commercial insurance products and services for individuals and businesses.
The job skills required for Customer care representative include Customer Service, Call Center, Problem Solving, Communication Skills, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
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Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.