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Customer Service Representative - #44310
iQor Charlotte, NC
$37k-47k (estimate)
Full Time | IT Outsourcing & Consulting 2 Weeks Ago
Save

iQor is Hiring a Customer Service Representative - #44310 Near Charlotte, NC

Location: Charlotte, North Carolina, United States

Posted Date: 05/09/2024

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

* Onboarding Date: June 21, 2024

* Training Start Date: June 24, 2024

* Pay Rate: $16 per hour

* Training Onsite - Work from Home option available after training and will be based on performance and attendance.

Responsibilities:

* Answer inbound calls and greet customers with energy and enthusiasm

* Assisting customers with electric and gas bill

* Taking payments on customers' accounts

* Must show empathy toward customers issues/concerns

* Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns

* Meet department productivity and quality standards.

* Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service

* Strive for first call resolution and take true ownership of customer needs and issues

* Communicate and follow instructions for one call customer resolution

Requirements:

* Required onsite training schedule: Monday - Friday, 8:00am-5:00pm

* Production Schedule: Shift varies, M-F 8am-7pm and Saturday 9am-5pm

* At least 1 or more years' experience in call center environment is preferred

* 1 years of customer service experience preferred

* Must have ability to work independently and in a team environment.

* Problem solving skills.

* Ability to maintain accuracy and production standards.

* Physical attendance is key to success and necessary to meet objectives.

* You have the flexibility to work any shift, including nights and especially weekends.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$37k-47k (estimate)

POST DATE

05/14/2024

EXPIRATION DATE

07/13/2024

WEBSITE

iqor.com

HEADQUARTERS

NORTH CHARLESTON, SC

SIZE

15,000 - 50,000

FOUNDED

1998

CEO

AARON MATTIX

REVENUE

$500M - $1B

INDUSTRY

IT Outsourcing & Consulting

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About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes... for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor. More
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The job skills required for Customer Service Representative - #44310 include Customer Service, Call Center, Problem Solving, Flexibility, Empathy, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - #44310. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - #44310. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative - #44310 positions, which can be used as a reference in future career path planning. As a Customer Service Representative - #44310, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - #44310. You can explore the career advancement for a Customer Service Representative - #44310 below and select your interested title to get hiring information.

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