352 Customer Service Representative Jobs in Charlotte, NC
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Vortex Doors is Hiring a Customer Service Representative Near Charlotte, NC
Job Responsibilities
- Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
- Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
- Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
- Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
- Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
- Hourly salary based on experience: $22.00 - $29.00
- Career Advancement opportunities
- Positive Work Environment
- Recognitions and Rewards
- Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
- Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
- Position requires you to be available to work in the office, not remotely
- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
- Must have the ability to walk short distances and sit for prolonged periods of time.
- Noise level is moderate in an office environment.
- High school diploma or equivalent; AA/BA preferred.
- One (1) – three (3) years of customer service experience, or administrative background preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Attention to detail and accuracy in data entry.
- Ability to work in a fast-paced environment and able to prioritize tasks.
- Patience, empathy, and a customer-centric mindset.
- Ability to work effectively in a team and handle high-stress situations with professionalism.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Job Summary
Full Time
Consumer Services
$37k-47k (estimate)
05/23/2024
05/25/2024
vortexdoors.com
CULVER CITY, CA
200 - 500
DOUG CLIFFORD
$50M - $200M
Consumer Services
Related Companies
About Vortex Doors
Vortex Doors Inc is an environmental services company based out of 4175 Cameron St Ste 6, Las Vegas, Nevada, United States.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Scheduling, Microsoft Office, Attention to Detail, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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