144 Customer Care Representative Jobs in Charlotte, NC
Quality Data Systems is Hiring a Customer Care Representative Near Charlotte, NC
Grow your Customer Care Representative career with a company that values its employees and rewards them for a job well done!
Due to growth, we are seeking individuals with great relationship building skills as a Customer Care Representative.
We are proud to offer:
- Pay rate based on experience level
- Comprehensive benefits package to include medical, dental, and life insurance
- 401K with company match
- Excellent training program
- Steady, consistent work
- Growth opportunities!
Job Summary:
A customer care/dispatcher representative takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career also include billing, updating files, keeping organized and updated customer files in a database, territory updates, supplies and ATM monthly statements.
Essential Duties and Responsibilities:
- Answer all incoming phone calls
- Dispatch service calls to technicians through E-Automate by entering customer information and equipment issues.
- Troubleshoot technical issues in E-automate.
- Enter customer and equipment data into E-automate as needed.
- Monitor and delegate service communication via email.
- Communicate with customers and sales directors regarding client invoice and contracts.
- Greet customers and visitors when they arrive to the office.
- Assist with packaging and mailing deliveries.
- Order office supplies as needed
- All service billing (PM'S & BILLABLES)
- Separate billing reporting for SECU, FIRST CIT, EDGE ONE & PNFP
- Equipment add/delete/move
- Customer creation
- Territory updates
- Service history when requested
- Keep record of complaints
- Escalate dispatch complaints
- Monthly atm statements
- Nautilus equipment registration for newly installed equipment, NHA portal
- Reports: Uptime, Inventory, Callback, Hot Call, Tech activity and PM
- Unpaid contracts- run weekly
- Territory values
Qualification/Competencies/Work Experience Requirements:
- Effectively communicate with customers and vendors.
- Ability to use internal phone system
- Ability to use Microsoft office Suite
- Ability to analyze and interpret data
- Ability to offer exceptional customers service to customers and employees
- Ability to be flexible and adapt to an ever-changing environment. Ability to use UPS shipping module to facilitate shipments.
Preferred Education and Experience
- High school diploma or GED required
- Associate degree preferred
Work Conditions/Physical Requirements:
- All prospective employees must pass a background check.
- All employees must agree to random drug tests
- Must be able to lift and carry up to 20 lbs.
- This position is required to work Monday – Friday. This position is performed in a seated position at a desk for 8 hours.
- This person must be able to remain in a stationary position 90% of the time.
- This person will work in indoor conditions.
- The person in this position needs to occasionally move about inside the office and other various areas.
- This person must be able to operate a computer and other office equipment, such as a calculator, copy machine and computer printer and UPS shipping computer and scale. This person frequently communicates with other staff members and customers.
Founded in 1983, Quality Data Systems (QDS) is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling. Our decades of experience and variety of products allow us to serve our customers by providing the best solutions to solve their specific needs. We are committed to helping our banking and credit union clients identify and deliver their Branch of the Future strategy. Our goal is to demonstrate how technology can impact on their bottom line and deliver a better customer experience. We work with our retail clients to create efficient cash handling processes and reduce the risk of theft with automation tools and technology.
For immediate consideration of this great Customer Care Representative opportunity, please Apply Today!
Job Summary
Full Time
$37k-47k (estimate)
05/12/2024
07/11/2024
q-d-s-inc.com
Powhatan, VA
<25
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The job skills required for Customer Care Representative include Customer Service, Billing, Microsoft Office, Futures, Customer Care, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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