Responsibilities

• Champion and support the Customer Success practice within HCLS’s corporate strategy and help develop a culture that is always customer focused.
• Act as single point-of-contact for existing assigned accounts. Manage all aspects of HCLS’s relationship with assigned customers.
• Operate in a matrixed environment to efficiently and effectively onboard new customers, and provide ongoing customer advocacy, support and best practices to deliver a superior experience to customers.
• Engage customers and develop strategic recommendations that positions HCLS products and services to advance the customer’s strategic initiatives and deliver mutual value.
• Play a critical role in providing product feedback to the HCLS product team.
• Proactively manage the customer feedback lifecycle for assigned customer accounts.
• Understand and convey principles of QMS and its functionality.
• Develop and execute a renewal strategy, proactively identifying and taking steps to mitigate risk to ensure the customer is prepared and satisfied to renew on schedule.
• Assist in planning and executing internal and external events.

YOU MUST HAVE

• 3 Years' experience in a Customer Success role
• Bachelor's degree, or equivalent.

WE VALUE

• 3 Years' experience working in SaaS solutions environment
• High business acumen & technical aptitude.
• Knowledge of the life sciences / regulated industries.
• Demonstrated success in effectively influencing and motivating diverse project teams
• Experience collaborating across departments internally.
• Working knowledge of Quality Management functions and the QMS space.
• Ability to drive customer loyalty and satisfaction.
• Experience in programming, database management, and cross-platform environments
• Ability to clearly communicate thoughts and ideas.
• Working knowledge of platform.

This role will remain open for applications until an offer is accepted.

This role is #remote but candidates must live in the US.

Last updated : 2024-05-22