33 Customer Service Representative Jobs in Redlands, CA
The Glass Guru of Redlands is Hiring a Customer Service Representative Near Redlands, CA
Job Description
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
- Answer inbound phone calls promptly during business hours
- Respond to any voicemails and/or messages from answering service (if applicable)
- Respond to inbound email correspondence, forward on as appropriate
- Greet customers and all other visitors to the showroom (if applicable)
- Screen incoming leads/potential customers
- Schedule estimate appointments
- Quote product by telephone for clients/customers (if applicable)
- Assist Estimators with follow up on pending sales/ quotes by phone and/or email
- Strategically schedule work appointments for Installation Technicians, along with customers accordingly
- Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
- Check order confirmations from fabricators/vendors for size and pricing accuracy
- Filing of daily work orders and estimates
- Ordering of all office / shop supplies
- Keeping office clean/tidy
- HS Diploma or equivalent
- All candidates must be able pass initial background check and drug test
- Excellent verbal/written communications skills
- Microsoft Office proficient (Word, Excel)
- Hardworking, motivated, with excellent organizational and time-management skills
Job Summary
Full Time
$35k-44k (estimate)
04/22/2024
05/11/2024
theglassguruofredlands.com
Yucaipa, CA
<25
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
