Responsibilities

The Customer Service Representative will :

• Ensure customer issue is resolved from start to finish, following up with various departments and then the customer
• Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues
• Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed
• Ability to use multiple internal systems during the course of a day to provide quality customer service
• Provide timely feedback to direct management regarding service failures or customer concerns
• Mandatory overtime may be requested by management
• Perform other special projects, as assigned

Qualifications :

• 3 years of experience in a fast pace demanding Customer Relationship environment
• High School Diploma / GED
• Experience in a manufacturing Customer Service environment (order management, shipping and delivery, new customer set ups, issue troubleshooting and resolution)
• Computer savvy and solid Data Entry skills
• Microsoft Office proficient
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

Desired Skills :

• Bachelor’s Degree in a Science and / or Science-related field
• Knowledge of Lean Process Improvement philosophy
• Experience in an ERP order management environment
3 days ago