Tuner Cult is seeking a reliable, motivated, and enthusiastic individual to become part of our team as a Customer Service Representative/Office Assistant.

The primary goal of the Customer Service Representative/Office Assistant is to ensure that customers receive the best service and support, while undertaking a variety of office support tasks.

The right person possesses outstanding listening abilities, exudes a highly positive and professional attitude, prioritizes customer satisfaction, demonstrates seasoned problem-solving skills, effectively communicates with upper management, and excels in demanding, high-pressure situations.

Job Duties and Responsibilities:

• Provide excellent customer service, must exude very helpful and energetic qualities
• Monitor and respond to customer emails on a daily basis
• Answer incoming calls for order-fulfillment, product/shipping inquiries, and other general customer care support needs.
• Process customer returns in accordance with store policies
• Ensure own knowledge of products are at a level that enhances service results to customers.
• Sort, process and distribute incoming mail and packages, as well as occasionally prepare outgoing mail and shipments.
• Keep the office environment tidy and organized, ensuring that common areas are well-maintained.
• Monitor the use of all office supplies, keeping track of inventory, ordering supplies on a regular basis, and ensuring the office has necessary materials for day-to-day operations.
• Troubleshoot basic office equipment issues when needed, such as computers, printers and phones
• Address and resolve routine office-related problems and escalate more complex issues as needed.
• Take on additional responsibilities based on the needs of the office.
• Is reliable and dependable (consistently on-time and present).

Specialized Skills and Abilities:

• Must be proactive and have the ability to work independently with minimal supervision
• Excellent written and verbal communication skills including a high-level of professional interaction with customers and employees.
• Excellent at problem solving skills and able to deconstruct issues carefully and take decisive action when needed
• Is calm under pressure, manages stress and conflict productively and appropriately. Defuses situations and avoids escalation.
• Open to feedback, communicates well and takes action as required.
• Ability to multitask and prioritize work
• Proven ability to maintain confidentiality and secure sensitive information
• Detail oriented, process-driven and must follow-through on all tasks and assignments
• Provides a positive personal example in attitude, behavior, work ethic, appearance in daily manner and representation of Tuner Cult.

Experience:

• Minimum 3 year Customer Service experience.
• Previous phone experience with outbound customer service.
• Experience with Shopify and various shipping programs helpful.
• Experience with creating and implementing new processes and procedures to improve office workflow and raise customer service standards a plus

Education:

• High School Diploma or GED
• Bachelor Degree (preferred)

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 3 years (Required)

Work Location: In person