104 Customer Service Representative Jobs in Irvine, CA
Donald Day Law is Hiring a Remote Customer Service Representative
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Customer Support Specialist Responsibilities:
- Manage call center representatives and call performance.
- Perform call center follow-up.
- Perform other call center duties.
- Prepare call center performance reports.
- Report daily call center stats.
- Assist with supporting call-center.
- Selling services to consumers who call the call center.
- Maintain call center database by entering information on every call.
- Provide support for call center agents on escalated calls.
- Provide backup call center management.
- Plan for call center technologies.
- Receive inbound calls from customers.
- Impacting call center performance to management.
- Lead an exceptional call center team.
- Manage the daily call center operations.
- Resolve inbound customer calls regarding account.
- Maintain call center database by entering information.
- Define inbound call readiness state.
- Processing customer transactions in a call center environment.
- Maintain call center database by recording call outcomes and disposition.
Requirements and skills:
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
Job Summary
Part Time
$43k-54k (estimate)
03/25/2024
07/21/2024
The job skills required for Customer Service Representative include Call Center, Problem Solving, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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