The Customer Service Representative works with clients in identifying their needs regarding proper preparation for incoming repairs, status on orders in house, Liaison between clients and Sales Representatives.

Role & Responsibilities:

• Answer all incoming calls
• Sell additional services or products to clients
• Builds and maintains effective professional relationships with clients.
• Initiates the RGA process to ensure proper tracking on all incoming orders
• Provides clients with Shipping Labels for all incoming repairs
• Provides clients and Sales Representatives with status updates on all orders via email notification and telephone
• Contacts clients by phone and email to retrieve Purchase Order Numbers for all completed repairs which are ready to ship
• Handles queries about company products and services
• Possesses detailed knowledge about the company's products
• Ensures full customer satisfaction without unnecessarily referring customer to other staff members
• Performs other related duties as assigned or requested
• Meets customer needs, offers options, resolves problems and follows up with customers

Requirements:

• Experience: 3-5 years of related experience; or equivalent combination of education and experience.
• Ability to take initiative and problem solve
• Excellent verbal and written communication skills
• Ability to present oneself as well as the company in a professional manner
• Proficient in the use of a personal computer and corresponding programs
• Attention to detail
• Interpersonal skills and customer service skills required
• May be required to sit for long periods of time.

Benefits:

• Health Insurance
• Dental Insurance
• 401(K) matching
• Life Insurance
• Flexible Schedule
• Other