About the Company:

The Emily Hotel

The Emily Hotel is a boutique hotel inspired by art and woven in nature. The name, a nod to renowned artist Emily Carr who inspired belief that art can change the way we look at the world. We are upscale, but approachable. Carefully curated yet laid back. Urban but rooted in nature. We hold purposeful values, strive to make sustainability a priority, and share an uncompromising vision to deliver a fresh experience. The core of The Emily’s offering is exceptional delivery of well-designed lifestyle spaces. Here people hang out, meet like minded people, and feel inspired.

Essential Duties and Responsibilities:

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

• Maintain a positive and collaborative relationship with other department leads to assist with executing the teams operational needs or requests.
• Answer general sales line and sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Obtain show rooms from front desk daily to assist with site tour preparation.
• Print arrivals list and provide handwritten amenities to all arriving Business Travel Guests daily.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts, and promotions.
• Assist with completing any required sales reports.
• Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist hotel with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean and business-like appearance at all times.
• Creates monthly social hour calendar with the Director of Sales.
• Assists the Sales department with monthly luncheons, client events, etc.
• Conduct walk-in tours
• Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
• Work with EBC on all group turnover and proper execution of the groups.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.

• Knowledge of operations on the Hospitality Industry

• Two years in sales capacity in a comparable hotel/resort is desired. Additional experience in events, rooms, and/or reservations preferred.
• Technologically sound with Microsoft Office applications.

Summary of Compensation and Benefits:

Perks & Benefits –US:

• Competitive pay & a Comprehensive Benefit Package.
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Local discounts to restaurants, clothing stores, personal training
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
  • In Vancouver, Chicago, Los Angeles, and Seattle

We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please.