There is an exciting opportunity for an Assistant Front Office Manager to join the team! The Assistant Front Office Manager effectively manages housekeeping operations in reference to cleanliness of all guest rooms, offices, service areas, event space and public areas of the hotel to meet The Emily Hotel standards of quality. The Assistant Executive Housekeeper is also responsible for the daily operations of the Laundry, as well as the training, development and communication with staff

About the Company:

The Emily Hotel is a boutique hotel inspired by art and woven in nature. The name, a nod to renowned artist Emily Carr who inspired belief that art can change the way we look at the world. We are upscale, but approachable. Carefully curated yet laid back. Urban but rooted in nature. We hold purposeful values, strive to make sustainability a priority, and share an uncompromising vision to deliver a fresh experience. The core of The Emily’s offering is exceptional delivery of well-designed lifestyle spaces. Here people hang out, meet like minded people, and feel inspired.

Essential Duties and Responsibilities

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

• Establish proper staffing levels to ensure effective scheduling in alignment with the forecast.
• Ensure opening and closing procedures are in place and adhere to.
• Review and approve payroll, monetary disbursements, allowances, and department expenditures.
• Ensure proper inventories and controls are in place with established par levels.
• Adhere to proper purchasing guidelines and assure usage is in line with purchases.
• Maintain proper established standards via inspections and walkthroughs.
• Maintain proper defect/discrepancies reporting.
• Maintain all employee related disciplines such as training, proactive employee relations, performance appraisals, time and attendance, safety, and coaching / disciplinary process.
• Maintain established customer satisfaction score goals via Revinate.
• Maintain all renovations and rehab projects within allowed expenditures.
• Maintain minibar operations to The Emily Hotel standards.
• Maintain Laundry operations to The Emily Hotel standards and adhering to all safety regulations.
• Maintain positive public relations and pleasant attitude with guests and employees.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Maintain a positive, cooperative relationship with all other departments.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Knowledge of operations on the Hospitality Industry

• Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.

• Bachelor’s degree in hospitality management or business administration is required. Minimum 5 years experience managing a housekeeping department in a similar sized hotel. Previous experience working in other hotel departments preferred.
• High school diploma preferred. Previous experience in a hotel preferred.
• Technologically sound with Microsoft Office applications.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.