Customer Service Representative / Jr Social Media CSR

In-Office Position | Local Candidates Only | Office located in Santa Ana, CA

Job Type: Full-time

Pay: $20.00 - $25.00 Per Hour

Benefits:

• Medical and dental insurance. 

• 401(k) plan. 

• Paid vacation. 

• Paid sick time. 

• Paid holidays. 

The Edge Treatment Center is a dynamic addiction recovery provider located in central Orange County, CA. Our experts are committed to providing the highest quality of care in an atmosphere that nurtures both healing and growth.

Responsibilities include, but are not limited to the following:

• Replying to social media messages in a professional and timely manner . Ability to spell and use proper grammar are a must.
• Familiar with responding to posts on the following social media platforms include but are not limited to Facebook / Instagram / TikTok / Yelp / LinkedIn / YouTube
• Determining if post is coming from potential client .
• Getting potential clients on the phone. Communicating verbally with confident, trusting, and empathetic tone. 
• Entering information in CRM.
• Completing initial intake to determine basic eligibility .
• Transferring client to SR Admissions agent.
• Follow up on older leads to help determine eligibility .
• Listening and grading recorded calls.

Competency in the Following Programs is a Plus but not Required:

• Salesforce
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• PowerPoint 
• Facebook messenger
• YouTube messenger 
• Yelp 
• Instagram