49 Customer Service Representative Jobs in Orange, CA
Coneybeare is Hiring a Customer Service Representative Near Orange, CA
- Greet and respond to customers warmly both in person and over the phone.
- Answer incoming phone calls in a friendly, professional & timely manner.
- Successfully represent the branding and value proposition of our products and services.
- Respond to customer needs through multiple communication and technological platforms.
- Manage day to day office tasks such as shipping and receiving and will-call processes.
- Manage the lifecycle of incoming orders.
- Staging and retrieving products for WILL call orders.
- Process monetary transactions for credit cards orders
- Assist with the Backorder and Stock Transfer processes.
- Adding drivers in Salesforce orders for all next day deliveries
- Update Salesforce orders when they are rolled.
- Make copies of orders to stage for delivery.
- Scanning delivery tickets and driver logs to accounting department
- Manage and resolve customer dissatisfaction.
- Manage e-chat conversations in real-time with existing customers and prospects.
- Maintain a clean work area free of clutter & debris.
- Be punctual, a.m. CSR will open and close the office for business.
- Check weekly for accuracy on Lancaster and Vista stock transfer stages.
- Other duties and responsibilities as assigned.
- Respond to customer needs through multiple communication and technological platforms.
- Take and process incoming orders.
- Perform product and service cross comparisons and recommend alternative options.
- Foster relationships with prospects, customers, and referral sources to identify new and continued opportunities.
- Utilize the Salesforce CRM platform and other technological platforms to both improve and maintain the accuracy of customer engagements.
- Maintain awareness around product availability and assess accurate timelines for order fulfillment.
- Manage established clientele as well as pursue reacquiring previous customers and new first-time clients.
- Manage list of deadstock items by calling customers who have previously ordered products.
- Provide coverage for the customer service department during lunches, breaks, or as needed.
- Staging and retrieving products for Will call orders.
- Process Chevron Orders in Business Point
- Stock check and confirm ETAs on backorders.
- Schedule: Monday to Friday, 8 AM to 5 PM (with occasional O/T)
- Minimum of 2 years of Customer Service Representative experience
- Experience working with a CRM, especially Salesforce.
- Bachelor’s degree or equivalent combination of education and experience preferred.
- Proficiency in Microsoft Office, especially Excel and Outlook.
- Fluent in English (written and oral). Bilingual preferred English/Spanish
- Knowledge and comprehension of engines and or machines is a PLUS.
- $21 to $23
- Growth opportunities.
- Stead hours with a stable company
- temp-to-hire position
- Health Insurance and other benefits
Job Summary
Full Time
$39k-49k (estimate)
10/20/2023
05/16/2024
coneybeare.com
Santa Ana, CA
<25
Related Companies
The job skills required for Customer Service Representative include Customer Service, CSR, Products and Services, Microsoft Office, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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