50 Customer Care Representative Jobs in Greensboro, NC
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Terminix of the Triad is Hiring a Customer Care Representative Near Greensboro, NC
Not all heroes wear capes; some wear headsets! When customers are in trouble, they need someone to answer the call. If you excel in effective communication, solving problems, and helping people when it matters most, we are looking for (not so secret) agents to join our diverse team of customer service professionals.
Terminix of the Triad is a recognized industry leader and offers stability and a rewarding career to our team of talented professionals. Interested in becoming a part of this team? We have an exciting opportunity available for you as a Customer Care Representative based out of our Contact Center in Greensboro, NC.
WHAT OUR CUSTOMER CARE REPRESENTATIVES ENJOY MOST:
- Being rewarded for meeting and exceeding sales goals, as well as upselling based on customers' needs.
- Assisting people by identifying and creatively problem solving their issues.
- Partnering with the Field Team and Branch Managers to effectively service the customers.
- Providing value as an integral part of a family-owned and oriented company.
- Working in a non-traditional call center setting where quality is the number one priority.
- The friendly (and competitive!) work environment that fosters goal getting and success.
- Flipping an issue or service cancellation request into a long-term customer relationship.
- Taking part in industry training, coaching, and professional development opportunities.
On any given day, you can expect to answer inbound and make outbound calls, schedule and upsell services, quote prices, prepare sales orders, process payments, make collection calls as necessary, escalate customer issues as applicable, track proposals, and follow up with potential customers.
WHAT YOU WILL BRING TO TERMINIX:
- Education: High school diploma or equivalent. Some college coursework preferred.
- Experience: 12 months of combined experience in customer service, face-to-face or via telephone. Sales experience a plus!
- Skills: Effective communication, multi-tasking, problem solving, computer skills including working with spreadsheets, aptitude for numbers.
- Abilities: Adaptable, organized, detail-oriented, results-driven, works well under pressure.
- Availability: Depending on the time of year, hours may vary between 7:30am-5:30pm and may include occasional Saturdays.
BENEFITS OF WORKING WITH US:
At Terminix, we offer you a career, not just a job. We provide you with the tools and training to be recognized as professionals in the nation's leading pest control business. We value our employees by providing great benefits, strong compensation plans and opportunities to grow.
- Rewarding pay - $17 hourly plus commission
- Growth opportunities
- Stable industry
- Health, dental, and vision insurance
- Paid time off
- 401(k) Retirement plan
- Free/discounted pest control
- Incentives and awards
Terminix is a locally owned and operated company that has provided pest control services to residents and businesses in the Triad area of North Carolina for over 90 years. As a franchise of Terminix International, the world's largest pest control company, we are proud to be a family-owned franchise managed by four generations of the same family.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Full Time
$36k-45k (estimate)
12/10/2023
04/29/2024
terminix-triad.com
Greensboro, NC
100 - 200
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The job skills required for Customer Care Representative include Customer Service, Call Center, Problem Solving, Planning, Customer Care, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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