Customer Service Representative

About Camco Manufacturing:

Camco Manufacturing, founded in 1966, has evolved from a humble beginning with one employee and a single product to become a powerhouse in the outdoor recreation market. With a rich history spanning over 50 years, Camco has grown exponentially, boasting a workforce of over 1,000 employees, 140 patents, and an extensive product line exceeding 5,600 offerings. The company's commitment to innovation is evident through its best-in-class, in-house development team, specializing in creating cutting-edge products for the RV, marine, ATV, and other outdoor recreation industries.

Headquartered in Greensboro, North Carolina, Camco operates eight separate manufacturing and warehousing facilities encompassing one million square feet. This extensive infrastructure allows Camco to efficiently meet the diverse needs of its customers, solidifying its position as a leading aftermarket parts and accessories manufacturer in the fast-growing outdoor recreation market. Focused on the RV, Marine, and Camping sectors, Camco's influence in these industries is significant, as it continues to lead the charge with a relentless pursuit of excellence and a commitment to delivering top-notch products and services.

Customer Service Representative

Location: Greensboro, NC

Position Type: Customer Support, Call Center

Overview: 

The Customer Service Representative is responsible for order entry accuracy, including ensuring the right products are ordered, pricing & correct method of shipment are applied to the order, and adequate lead time is given to ensure on time delivery to the customer. This role will also work closely with internal departments to ensure that all customer orders are handled efficiently and accurately.

Responsibilities:

• Must have excellent communication skills. Responsibilities would include but not limited to order processing and expediting, data entry on customer portals, processing returns and credit memos, account analysis, inside support for outside sales team,
• Provide customer service - accepting and amending all orders.
• Maintenance of databases including successfully entering orders [process customer orders immediately upon receipt of order via fax, mail or phone].
• Daily review of open orders to ensure customer requirements, deliveries, and specifications are met.
• Customer relations including problem resolution phone, fax, email, or in person plus new customer processing.
• Assist Sales Representatives & Sales Support in communicating directly with customer via email, telephone, etc., as assigned. Follow up with customers and sales force, within 24 hours.
• Communicate pricing to Sales Rep and Sales & Marketing Specialist in timeframe required.
• Provide backup/coverage to other members of the customer service team when needed [vacation, sick time, etc.].
• Creation of credit and debit memos; Process customer credits/debits within 24 hours. Communicate actions to responsible parties [Sales, Accounting, Management etc.] in a timely manner.
• Enter customer complaints. Process service complaints and return authorizations within 24 hours. Communicate actions to responsible parties [CSR Manager, Sales, QC, Accounting, etc.] in a timely manner.
• Adhere to company policies, including attendance and punctuality.
• Communicate with co-workers, management and others in a courteous and professional manner; Conform with and abide by all regulations, policies, work procedures and instructions including but not limited to confidentiality requirements.
• Performs additional duties as assigned.

Qualifications:

• High school diploma or equivalent
• At least 3 years’ experience in customer service. Must be familiar with standard concepts, practices and procedures within sales and marketing fields.
• Must have high level of interpersonal skills.
• Must have negotiation skills, problem solving, skills, demonstrated oral & written skills, demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment, and the ability to work independently and as a contributory team member.
• A high degree of creativity and latitude is expected.
• Knowledge of printers, faxes, and general office equipment necessary
• Must have working and proficient knowledge of and/or the ability to learn a variety of computer software applications in database, and presentation software (MS Word, Excel, Access, PowerPoint); Preferred

Compensations and Benefits:

We offer a wide range of career opportunities with excellent benefits. Above all, we are looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love.

• Competitive salary
• 401k with company match
• Participation in company health (medical, dental) insurance plans. Supplemental insurance offered
• Promote work/life balance including paid time off and paid holidays

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.