107 Customer Service Representative Jobs in Madison, WI
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TekWissenGroup is Hiring a Remote Customer Service Representative
What will you do?
- Answer 50 – 70 Inbound calls per day
- Adherence to all CWI, SOP, and Federal regulations as well as all policy and procedure
- Make 60 – 80 Outbound calls per day
- Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
- Accurately identify and escalate AE/PQC to the client within 1 business day
- Field caller complaints and escalate via the request for supervisor process
- Respond to sample accountability emails within 24 hours of receipt
- Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
- Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
- Attendance and on-phone percentages (90% or better)
Education & Experience
- High School graduate (some college preferred)
- 3-5 years of customer service experience within an inbound call center environment
- Above-average computer skills
- Exceptional written and verbal communications
Job Types: Full-time, Contract
Pay: $15.00 - $18.00 per hour
Work setting:
- Remote
Location:
- Madison, WI (Required)
Work Location: Remote
Job Summary
Contractor | Full Time
$39k-50k (estimate)
05/11/2024
05/11/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Verbal Communication, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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