Company Description

Kessenich’s Ltd. has been a leading provider of food service equipment and supplies since 1929. Located in Madison, Wisconsin, Kessenich’s offers comprehensive services from kitchen design to delivery and installation. With a 40,000-square-foot facility and a large retail showroom, Kessenich’s serves a wide range of customers, including restaurants, bars, schools, healthcare facilities, and residential customers. Kessenich's offer a variety of products, including appliances, small wares, furniture, disposables, and janitorial cleaning chemicals.

Role Description

This is a full-time on-site role for a Customer Service Representative at Kessenich's Ltd. located in Madison, WI. The Customer Service Representative will be responsible for providing exceptional customer service, assisting customers with inquiries, resolving issues, ensuring customer satisfaction, and maintaining a positive customer experience. They will also handle order processing, product recommendations, and coordinate with other departments to ensure timely delivery and satisfactory service.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Ability to prioritize and multitask in a fast-paced environment
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Attention to detail and organizational skills
• Experience in food service or hospitality industry is a plus
• High school diploma or equivalent

Essential Functions:

• Generate connections and solutions for all customers.
• Adherence to process and procedures in collaboration with Warehouse Operations.
• Create quotes and sales orders, answer calls emails, consult with customers.
• Forward opportunities for expanded services to Customer Experience Manager.
• Merchandise products in the showroom to ensure ease of visualized information, including price and code for all internal and external customers.
• Assist with Vendor Display rotation.
• Follow up with personal sales cycle to ensure all orders are fulfilled.

Required Skills & Abilities:

• Pre-planning and prioritization skills.
• Attentive to detail and accuracy.
• Well organized.
• Cooperative and willing to assist others.
• Professional appearance and demeanor.
• Experience in customer service, sales or operations
• Demonstrate a high level of Customer Service to both internal and external clients.
• Ability to work independently with minimal supervision.
• Excellent written and oral communication
• Problem-solving
• Follow up
• Accountability
• Must be proficient in Microsoft Word and Excel (beginner level), Outlook.
• Basic understanding of ‘life of a sales order’
• Adherence to company Core Values

Job Type: Full-time

Salary: 44k – 54K

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Intent & Function of Job Descriptions:

Job descriptions are essential to an effective appraisal system and related decisions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks only incidentally related to each position have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. Kessenich’s maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job Type: Full-time

Pay: From $44,000.00 per year

Work setting:

• In-person

Work Location: In person