Description:
This shift will be Wed-Sun 2pm-10:30pm remote
This is a remote position, training will be onsite and in person in Auburn or Spokane. Do need to live within a reasonable distance of the office to be able to go in if and when needed.
The Service Desk Specialist is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. This position is providing hardware/software/network support to the customer primarily via (but not limited to) the phone. Solving technology operational and application problems that customers face; assessing needs; troubleshooting problems to assure technical excellence and patient safety are characteristics of this position. This position functions as a central point of contact and escalation for customer needs relating to personal computers, peripherals, software, network and system needs. The Service Desk Specialist works under supervision and may be required to work various shifts to support the 7 by 24 environment
Skills:
1. At least 2 years of experience working in a technical service desk taking Tier 1 tickets (password reset, connectivity issues, etc.). Ideally having worked in a 24/7 desk to understand the importance of reliability. Having worked the night shift before is a great plus.
2. A Certification or equivalent certifications. AA in healthcare or computer science; Bachelor's degree in computer science or related field preferred. Technical School classes (technology).
3. ITIL Experience either from a certification or working in an organization that leveraged ITIL methodologies.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.