About TechBridge:

TechBridge is a non-profit that arms other non-profits on the frontline of alleviating the causes of poverty and technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

About the Role:

TechBridge seeks a Project Manager who manages the lifecycle of nonprofit technology initiatives from outreach, sales, service delivery, project initiation/delivery, project close out, and customer relationship management. The Project Manager works closely between the Delivery & Consulting department and is focused on helping local nonprofits meet their mission and grow their impact. The Project Manager will serve as a trusted advisor to all stakeholders throughout the project lifecycle to ensure customer satisfaction and effective delivery of TechBridge's products and services. The Project Manager reviews, analyzes, evaluates environments and user needs, documents requirements, defines scope and objectives, and formulates solutions to parallel the overall organizational and collaborative strategies.

The Project Manager is responsible for executing successful projects that are on time and in budget, with high customer satisfaction, and comprehensive ROI and metrics gathering related to the project.

Responsibilities:

SERVICE DELIVERY AND STRATEGIC CONSULTING (55%)

• Establish project goals, scope, and delivery schedule
• Coordinate implementation of the project
• Ensure that project deliverable adheres to established timeline and budget
• Lead consulting and technology implementation projects for clients 
• Consult with nonprofit and collaborative customers on data and management, strategic technology planning and business processes
• Develop consulting work templates including roadmaps, software comparisons, systems diagrams, business process flows, client journey maps, etc.
• Develop project management work templates including project plans, timelines, testing documentation and burn reports
• Ensure that nonprofit data collection is conducted: IT surveys, operational readiness, nonprofit client demographic information, mission metrics, project success metrics pre and anticipated-post project

PROJECT DESIGN, BUSINESS ANALYSIS (40%)

• Collect and formally document nonprofit and collaborative’s high level and detailed requirements 
• Document and own nonprofit/collaborative’s high level and/or detailed requirements for projects
• Own synchronization of tasks and allocate time in project resource management software (Cloud Coach)
• Assess current capabilities, challenges, needs, and opportunities for improvement
• Produce written strategic documents, process maps, and roadmap deliverables
• Communicate business requirements effectively with the engineering team
• Create process flows and workflows to capture all the requirements of a project

OUTREACH SUPPORT (5%)

• Support Outreach staff on technical calls with potential nonprofit customers

Role Competencies:

• Problem solving. Must be able to facilitate shared understanding of the business problem, range of answers, determine scope of solution.
• Responsive Communication. Facilitate meetings, provide direction, ask good questions, listen to the answers, document findings and follow up items. Operates with a sense of urgency.
• Critical thinking. While problem-solving, can identify the core need or problem to be solved, which is often different than the problem stated.
• Understanding of how software is used to solve nonprofit business issues. Understand how software supports business process.
• Collaboration. Position will require the ability to consider multiple ideas and work well with others in an effort to determine the best solution.
• Self-managing. Position will require self-direction to manage a portfolio of project and customers.
• Excellent interpersonal skills. Ability to build and sustain internal and external relationships
• Communication. Ability to articulate and communicate with influence.
• Able to manage and define ambiguity.
• Strong written and presentation skills; ability to have a highly technical conversation with IT teams as well as simplify complex topics to non-technical audiences
• Organization and time management. Ability to manage multiple projects timelines and meeting schedules.

Required Qualifications:

• Four-year university degree and at least 5 years related work experience
• Experience with deployment of process-supporting software
• Technology experience with Agile, Six Sigma, Salesforce or similar training

Preferred Qualifications:

• Business Development experience
• Experience working fo major consulting or technology companies
• Salesforce expertise
• Business data analytics experience

IMPORTANT APPLICANT INSTRUCTIONS 

Please include your salary requirements in your COVER LETTER. 

TechBridge is a nonprofit that provides technology solutions to other nonprofits and is dedicated to creating effective solutions and growing our nonprofit client's mission impact.