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SENIOR CUSTOMER SUCCESS MANAGER
About Us
First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer experience once the opportunity is marked Closed Won. TaskRay is the leader in post-sale work management in the Salesforce ecosystem. We help companies make the transition from sales to customer success frictionless, driving greater efficiencies and creating unmatched customer experiences – all within Salesforce.
Culture is important to us. You must value the following as much as we do:
Connection. Cultivate authentic connections with customers, partners, and each other. We believe in a customer-first mindset across everything we do, continuously learning and focusing on the ‘We’ rather than the ‘I’.
Integrity. We are transparent, sharing information and feedback freely. We infuse every action with honesty, fairness, and respect for customers and colleagues alike. We do the right thing, even when no one is watching.
Hunger. We have high expectations and expect high performance of ourselves and our teams. We constantly look to innovate and improve, unleashing our creativity and persistence to find solutions and deliver exceptional results.
Thrive. We love what we do and bring our best selves to work every day. We show up as real human beings who speak from the heart, value others’ contributions and invest in each other’s growth.
About the Role:
As a Senior Customer Success Manager at TaskRay, you will play a pivotal role in ensuring the success and satisfaction of our highest value customers. You will be responsible for developing and maintaining strong relationships with key accounts, understanding their unique business needs, and driving the adoption and utilization of our solutions. The ideal candidate is a proactive, strategic thinker with a passion for customer success and a track record of achieving measurable results.
What you’ll do:
Value Realization
Relationship Building
Success Criteria and Planning
Cross Functional Collaboration
Triage and Risk Mitigation
Product Knowledge
What you bring to the table:
Compensation
Cash compensation for this role is commensurate with experience. Estimated total on-target earning range is between $112,000-$158,000 annually, comprising an annual salary between $94,000 - $132,000 per year and additional uncapped incentive compensation between $18,000 - $26,000 per year.
Additionally, TaskRay offers highly competitive non-cash compensation including:
LocationThis position is hybrid (Colorado only).
While TaskRay has a physical office in the Denver area, we’ve always been proud of our hybrid approach to the work environment, even pre-pandemic. We expect this role to be in-office regularly during the initial onboarding period (1-2 months) and then 1-2 days per week thereafter.Additionally, we anticipate about 10%-15% travel time in this role.
We value diversity
TaskRay is an inclusive culture embracing the value of a diverse workforce in all roles, at all levels of the organization. We work to give all qualified applicants equal opportunity and to make decisions based on job related factors. We ask that you do not disclose any information on the application which could indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity. pregnancy, genetic information, veteran status, or any other status protected by law or regulation and we encourage applicants who meet some but not all qualifications to apply.
#LI-HYBRIDFull Time
$104k-146k (estimate)
03/16/2024
04/23/2024
taskray.com
Lafayette, CO
<25
The following is the career advancement route for Senior Customer Success Manager positions, which can be used as a reference in future career path planning. As a Senior Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Customer Success Manager. You can explore the career advancement for a Senior Customer Success Manager below and select your interested title to get hiring information.