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#Description#Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built software technologies, services, and industry expertise. Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies and NXTThing RPO services, Employ serves more than 21,000 customers across all industries. For more information, visit us at www.employinc.com
Are you ready to embark on an exhilarating journey with us? We are not just offering you a job; we are offering you a chance to shape the future of our organization! Join our team as an Associate Customer Success Manager and kickstart your career in the dynamic field of customer success. In this role, you'll be a valued partner for our customers, assisting them with product inquiries, providing best practices and recommendations, and ensuring they have a great experience with Employ. No prior experience is necessary just bring your enthusiasm, excellent communication skills, and eagerness to learn!
What you will be doing:
Customer Relationships: Respond promptly to customer inquiries via email or ticket with a friendly and helpful attitude. Assist customers in navigating our products or services and route questions appropriately internally whether to Technical Support or other departments.
Onboarding Assistance: Guide newly impacted customers as they learn to navigate our platform and understand key features. Assist them in finding basic training and resources to ensure a smooth start.
Loyalty & Retention: When working one on one with customers, listen actively to their needs, address their concerns, and demonstrate empathy. Foster positive relationships to enhance customer loyalty and satisfaction.
Product Knowledge: Learn about our products or services inside and out. Stay updated on product updates, new features, and best practices to effectively assist customers and provide accurate information. Host live sessions with customers to answer product questions.
Feedback Collection: Gather feedback from customers about their experiences, preferences, and suggestions for improvement. Share valuable insights with the team to help enhance our products and services.
Risk Reduction: Assist in identifying opportunities to increase customer retention and improve customer health. Proactively reach out to customers to discuss adoption and value recognition to ensure renewal.
What you will bring:
Colorado Pay Range: $58,500.00-$71,000.00 USD Base Salary with additional potential for variable pay.
Full Time
$106k-136k (estimate)
04/23/2024
06/22/2024
employ.com.au
Sydney
25 - 50
The job skills required for Associate Customer Success Manager include Futures, Customer Satisfaction, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an Associate Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Associate Customer Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Associate Customer Success Manager positions, which can be used as a reference in future career path planning. As an Associate Customer Success Manager, it can be promoted into senior positions as a Sales Director - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Customer Success Manager. You can explore the career advancement for an Associate Customer Success Manager below and select your interested title to get hiring information.