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About StarRez
StarRez, Inc. is the leading student housing and property management platform in the world. Our cloud software solutions serve 1,300 institutions in 25 countries to over 3.5 million residents. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!
StarRez is a portfolio company of Vista Equity Partners, one of the largest and most respected private equity firms in the world.
The Role
The Customer Success Manager should be customer focused, proactive, enthusiastic, and accountable. Ideally, you will have had experience using a housing management software solution in a higher education or conference management setting. This role will be primarily supporting our StarRez solutions product line. Experience using the StarRez product in the Housing operations setting is required.
We are looking for applicants who are higher education housing and conference experts and would be considered StarRez application power users. Applicants should be able to analyze adoption and usage metrics to provide coaching and direction on how to get the most value from their housing management software investment.
Role Specifics
What You Will Own
CSM Responsibilities
Major Accountabilities
Application Deadline: This role will accept applications until March 14th, unless otherwise posted.
Required Qualifications:
Preferred Qualifications:
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Notice to external Recruiters and Recruitment Agencies:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
Full Time
IT Outsourcing & Consulting
$104k-146k (estimate)
03/05/2024
06/30/2024
starrez.com
Englewood, CO
200 - 500
IT Outsourcing & Consulting
The following is the career advancement route for Customer Success Manager | US | 2024-061 positions, which can be used as a reference in future career path planning. As a Customer Success Manager | US | 2024-061, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager | US | 2024-061. You can explore the career advancement for a Customer Success Manager | US | 2024-061 below and select your interested title to get hiring information.
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Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.