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Role Overview:
The Enterprise Customer Success Manager (CSM) serves as the holistic relationship manager and advocate for their assigned clients throughout the Paytronix lifecycle. CSMs strive to be proactive and consultative, bringing deep knowledge of client industry, product use cases, and best practices to their clients to maximize the value and benefit from the Paytronix platform. CSMs are entrusted with empowering clients through advice and thought leadership to ensure long-term retention.
Paytronix’s clients technical and business ecosystem is dynamic ad ever changing. The CSM brings awareness to their clients about areas of the platform that are underutilized and drive adoption of features and tools to strengthen the client’s reliance upon and benefits from the Paytronix Guest Engagement Platform. The CSM will serve as an internal advocate for their clients to ensure that their needs are communicated to the appropriate departments and to facilitate interactions with subject-matter experts as needed. In the event of risk being present or anticipated, the CSM will serve as an internal quarterback to align an appropriate action plan to ensure that Paytronix repairs and retains the client relationship. The CSM will monitor all listening posts and channels to maintain a holistic understanding and command of the client’s status and needs. The CSM serves as the voice-of-the-customer to provide thematic feedback to the company. This is a hybrid position, 2 days required in the office at our Denver, CO location.
The kind of stuff you’ll be doing:
The kind of Skills/Experience you’ll need:
The extra stuff that would be nice:
Salary: 90-120k
Benefits:
Full Time
Software & Cloud Computing
$93k-132k (estimate)
07/05/2023
05/02/2024
paytronix.com
NEWTON, MA
100 - 200
2001
Private
ANDREW ROBBINS
$10M - $50M
Software & Cloud Computing
Paytronix provides a customer experience management platform for restaurants and convenience stores, which handles loyalty programs, gift cards, order and delivery, and omnichannel customer engagement.
The following is the career advancement route for Customer Success Manager - Denver, CO (Hybrid) positions, which can be used as a reference in future career path planning. As a Customer Success Manager - Denver, CO (Hybrid), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager - Denver, CO (Hybrid). You can explore the career advancement for a Customer Success Manager - Denver, CO (Hybrid) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.