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POSITION SUMMARY
The Customer Success Manager, Growth will be responsible for managing a portfolio of high-value customers, ensuring their satisfaction, retention, and growth. They will be tasked with building and maintaining strong relationships with key stakeholders, leading customers across a defined customer journey and implementing strategies that result in measurable customer results, high retention and growth rates and high NPS/CSAT. The ideal candidate will have a strong understanding of operational processes and a proven track record of managing complex accounts. They will also possess excellent communication, negotiation, and problem-solving skills and be comfortable working in a fast-paced, dynamic environment. The Customer Success Manager will work closely with cross-functional teams including Sales, Operations and Support to ensure a seamless customer experience and ensure that customers achieve their business goals. This role will be a hybrid model out of our Denver, CO office.
This individual will report to the Senior Manager, Customer Success.
RESPONSIBILITIES
QUALIFICATIONS
Our job titles may span more than one career level. The base pay depends upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified. This role is eligible for annual performance-based bonuses, flexible time off, health care benefits, retirement savings, and employee incentive plans.
Pay Range
GO FARTHER WITH VELOCITY
At Velocity Global, we're building a dream team made up of the world's best talent. We're looking for people like you to join us as we make opportunity borderless for people everywhere.
ABOUT VELOCITY GLOBAL
At Velocity Global, our values represent who we are and the company we want to be. We harness the power of unity, diversity, and collaboration, drive for impact, and win as a team - bringing our unique talents together to achieve our common goals. In partnership with our customers and ourselves, we are better together, and together, we win.
Please refer to our present benefits offering here.
Full Time
Business Services
$100k-141k (estimate)
01/14/2024
05/08/2024
velocityglobal.com
DENVER, CO
200 - 500
2014
Private
BEN WRIGHT
$200M - $500M
Business Services
Velocity Global is a Colorado-based human resource platform that provides talent acquisition, payroll management, and tax reporting solutions for businesses across the globe.