You haven't searched anything yet.
Description
The Customer Service Representative will play a vital role in fostering strong customer relationships, engaging with key business stakeholders, and generating insightful sales reports. Beyond addressing customer inquiries, this position will proactively identify new business prospects among our existing customer base. Collaboration with various internal teams will be essential to optimize the overall customer journey. Proficiency in account management software (CRM), along with exceptional communication skills and a keen understanding of customer behavior, are essential for success in this role. Working closely with our sales team, the Customer Service Representative will strive to meet quotas while prioritizing customer satisfaction and fostering enduring connections with our offerings.
Requirements
Duties Responsibilities
Customer Account Management
In addition to addressing customer inquiries and ensuring a seamless customer experience, the Customer Service Representative will be responsible for the following account management tasks:
Supervisory Responsibilities
Experience Skills
Education
Physical Demands Work Environment
While performing the duties of this job, the employee is regularly required to sit and frequently required to walk, stand, stoop, and reach with hands and arms. Job duties may occasionally require lifting or moving objects up to ten (10) pounds. Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
About the Company
Established in 1986, Talan Products has achieved an impressive Compound Annual Growth Rate (CAGR) exceeding 18% to date, with ongoing growth projections. Our core focus lies in supplying metal stampings and fabricated aluminum extrusions to Original Equipment Manufacturers (OEMs) across disruptive industries such as construction, solar energy, LED lighting, and electric vehicles.
Talan stands as a distinguished, award-winning entity, boasting numerous local and national accolades for its remarkable growth, strategic leadership, and commitment to safety. Through rigorous industry benchmarking, we consistently rank at the forefront of our sector across various performance metrics, including quality, revenue per employee, and safety standards.
At the heart of Talan's success is our deeply ingrained organizational culture, anchored in core values of safety, collaboration, tenacity, and respect. These values resonate throughout our workforce, fostering strong internal cohesion, enduring relationships with our initial clients, and the cultivation of new partnerships driving our ongoing growth trajectory.
Perks of Joining Our Team
At Talan Products Inc., we foster a dynamic and collaborative work environment where everyone is valued and respected. We are committed to diversity and inclusion, ensuring equal opportunities for all employees. Discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic is strictly prohibited by federal, state, and local laws.
This policy extends to all aspects of employment, including hiring, recruitment, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.
Full Time
$62k-79k (estimate)
04/17/2024
06/16/2024
The job skills required for Customer Service Representative include Customer Service, Products and Services, Communication Skills, Microsoft Office, Customer Satisfaction, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.