134 Customer Service Representative Jobs in Tempe, AZ
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Tad PGS, Inc is Hiring a Customer Service Representative Near Tempe, AZ
- Answer incoming telephone calls from business customers calling into our call center. Use judgment and basic knowledge of facility maintenance (provided as part of the initial job training) to determine proper work order handling. This includes identifying the type of facility maintenance issue the caller is requesting and the service requirements to be provided for that type of issue
- Create work orders from those calls, and dispatch the work orders via email, web, or fax within specified timelines
- Escalate and track high priority work orders according to account procedures
- Follow customer-specific policies and procedures. Handle multiple customers and take responsibility for following procedures for each customer
- Coordinate with customers, vendors, facility managers, technicians, and management to facilitate the flow of reactive maintenance work in customer facilities
- Prioritize work to meet or exceed established performance standards
- Provide work order follow-up and reporting as required
- Additional duties as required or assigned
- High school diploma or equivalent
- 2-3 years of office-based customer service or call center experience desired
- Basic Facilities Maintenance knowledge preferred
- Strong computer and phone skills
- Ability to use web-based computer applications and type with at least 90% accuracy
- Excellent communication skills, both written and verbal, and internal personal skills
- Able to manage telephone customer interactions and convey confidence while resolving the customer's issues
- Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.
- Able to understand and accurately communicate customer's needs, while demonstrating critical thinking and problem-solving skills
- Flexible availability to help staff our 24/7 operations
- Able to thrive in a changing environment
- Able to complete work accurately while under deadline pressure. This includes quickly making decisions with limited input from the customer
- Knowledge of facility maintenance services a plus
Job Summary
Full Time
$37k-46k (estimate)
03/20/2024
04/22/2024
tadpgs.com
Bradenton, FL
200 - 500
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The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Communication Skills, Listening, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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