150 Customer Service Representative Jobs in Tempe, AZ
Aurora Payments is Hiring a Customer Service Representative Near Tempe, AZ
- Answering incoming calls and inquiries from our merchants and sales team to resolve questions and concerns.
- Bilingual call assistance, when needed.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts.
- Meeting individual customer service call, CRM ticket volume and quality expectations.
- General support inquiries pertaining to reconciliation/statements, fees, and other general questions.
- Responding to client inquiries through phone, e-mail and our ticketing system.
- Assist with deployment of terminals and processing equipment while maintaining inventory.
- Respond to customer service inquiries about their credit card processing accounts.
- Effectively problem solve while providing an exceptional customer service experience.
- Effectively communicate via phone, email to your assigned customer base.
- Acknowledge, research, and resolve customer issues and concerns.
- Proactive outreach to customer based to ensure customer satisfaction and inquire about possible new product sales.
- Recommend existing and future products/services to assigned clients.
- Responsible for assisting Co-workers in "as needed" tasks.
- Customer Service background required.
- Experience working with POS systems (i.e. Clover, PAX, Dejavoo, ELO, etc.) preferred
- Experience working in CRM/Software Ticketing programs preferred.
- Prior experience in the Payment/POS/ATM Industry preferred.
- Strong computer proficiency - including Microsoft Office, Internet, Outlook, etc.
- Ample experience fielding heavy call flows.
- Spelling, punctuation, and grammar skills are also important for all positions within the company. These skills are necessary to complement organization, attention to detail, independence, analyzing information and decision making for prioritizing tasks.
- Experience in a fast-paced office environment.
- Ability to take initiative and utilize innovative techniques.
- Ability to interact with various departments throughout the organization.
- Ability to participate as a team player.
- Ability to plan, prioritize and coordinate daily tasks; time-management is key.
- A positive attitude, professional work ethic, ability to learn quickly and excellent verbal communication skills are a must!
- Bilingual required
- Health, Dental, Vision Insurance
- Paid Holidays
- 401(k) Plan
- Small, collaborative teams where you can impact both outcome and culture
- In-office and off-site team building events
- Company outings
- Catered lunches
Job Summary
Full Time
$37k-46k (estimate)
04/03/2024
06/02/2024
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Futures, Customer Satisfaction, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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