The Operation Manager works closely with the Branch Manager to ensure safe, effective, and efficient operations of the branch on a day-to-day basis. You will utilize your leadership, customer service and decision-making skills as you are the right hand for the Branch Manager.

Essential Functions

Distribution yard:

• Proper receipt of all incoming equipment including verification of counts, inspection of the condition of the equipment and the completion of all required paperwork
• Properly account for equipment that is to be charged to the customer.
• Responsible for inventory management
• Communication of level of inventories to management
• Hold weekly morning yard meetings to discuss daily objectives and safety issues.
• Maintaining well organized and safe premises.

Transportation:

• Responsible for the management of all drivers
• Schedule and coordinate all equipment transportation with necessary attachments.
• Perform weekly truck inspections for proper safety equipment, truck accessories and the condition of the interior and exterior.
• Hold weekly morning meetings to discuss schedule and safety issues.
• Monitor all truck preventive maintenance, licensing, and D.O.T. requirements.
• Monitor the driver’s time worked and minimize overtime as much as possible.
• Ensure drivers next run is ready before they arrive back at the yard to minimize dead time between runs.

Service:

• Schedule tire repairs on yard and to on-rent equipment
• Maintain a rental part inventory.
• Monitor equipment that is out for repair and estimate ETA for getting the unit back.
• Work with Service Manager on all customer damages

Inside Sales:

• Handle walk-in customers.
• Provide support to all outside sales efforts.
• Assist in the training and development of new sales coordinators.
• Handle phone orders and sales questions
• Develop the market through phone contacts.
• Ensure the shop logs and SharePoint are up to date.

Operations:

• Maintain small equipment for retail sales inventory.
• Maintain fuel log daily and code fuel to correct corresponding department such as
• rental, sales, wash rack.
• Send monthly fuel allocation report to Branch Manager on the last day of the month.
• Responsible for the day-to-day operations of the rental branch including making sure nothing is off rent for more than a week.
• Ensure branch is good on NTO’s and is in good standing with Credit Manager
• Responsible for completing equipment requisitions for customer sales.
• Ensure that SOPs are being followed.
• Make sure all invoices are paid and processed correctly and in a timely manner.
• Confirm all keys are accounted for, sent out with equipment, and returned and billed out when necessary.
• Complete weekly cycle counts of the rental fleet.
• Check outgoing contracts for accuracy including rates, delivery fees and stock numbers.
• The operations manager will be versed in the following topics:
• All aspects of the business operation and markets
• All safety regulations concerning the products, their safe use, and the safety of the facility.
• Proper use of the equipment

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

• 2-4 years of rental and/or dealership experience
• Construction equipment experience
• Experience processing detailed paperwork.
• Competency in Microsoft Office Suite
• High School Diploma

Military service will be considered in lieu of education/certification experience as applicable.
Supervisory Responsibilities

• When Branch Manager is away the Operations Manager leads the branch with the assistance of a Regional or District Manager

Work Environment

• The environment is consistent with that of front desk, customer service office with regular trips into the repair shop and outdoor environments.

Travel Required

• Frequent travel to field branches (Travel up to 35% of the time)

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer and phone.
• Occasionally lift up to 50lbs
Must be physically able to bend, squat, crouch, and reach.

Other Duties
Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.
Additional Eligibility Requirements
At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.
What are the Benefits?
Synergy Equipment values its employees and their families. Because of this we offer many benefits to our employees. These include medical, dental, and vision insurance; health savings accounts; 401(k) and Roth retirement options with company match; Life and Disability Insurance; and Paid Time Off that includes vacation and paid holidays.
At Synergy, we are committed to fostering professional growth and development. We provide comprehensive training programs to equip our employees with the skills they need to excel in their roles. Moreover, we prioritize offering career growth opportunities, allowing individuals to progress and advance within the company.
By offering these extensive benefits, fostering a supportive work environment, and investing in our employees' development, Synergy Equipment demonstrates its dedication to the overall well-being and long-term success of our employees.
Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.