Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional service to our customers.

Responsibilities:

- Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
- Maintain a high level of professionalism with customers and work to establish a positive rapport
- Update customer information in the database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Utilize computer technology to handle high call volumes
- Perform data entry accurately

Requirements:

- Strong phone etiquette skills
- Previous experience in sales or customer service is a plus
- Proficient in data entry
- Ability to upsell products and services
- Experience with outbound calling is beneficial
- Excellent English communication skills
- Ability to effectively communicate with customers

This position offers competitive compensation, opportunities for growth within the company, and a supportive team environment. If you are passionate about customer service and possess the required skills, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• Columbus, OH 43229 (Required)

Ability to Relocate:

• Columbus, OH 43229: Relocate before starting work (Required)

Work Location: In person