JPS Print. of Columbus, Ohio is seeking qualified applicants for a Customer Service Representative position. This is a full-time position - 9 a.m. - 5 p.m. M-F, with some overtime as needed.

Applicants should posses the following:

• A clear working knowledge of the commercial printing and marketing industry, with a minimum of 2 years’ experience in commercial printing or a related field.

• 1 or more years in a customer service environment and a commitment to customer satisfaction.

• A strong computer aptitude and typing skills with experience in Microsoft Office. Knowledge of Quick books is a plus.

• Ability to communicate clearly and professionally, both verbally and in writing. Applicant should be able to communicate with customers and successfully relay that information on to other staff members.

• The ability to demonstrate the highest level of organizational skills, multi-tasking skills, and time management in order to meet tight deadlines and a variety of tasks in a fast-paced work environment.

• Strong attention to detail to capture customer requests and communicate to the appropriate person.

• A desire and enjoyment to work closely with other employees.

This position is primarily responsible for handling house accounts and servicing new customers. Responsibilities include but are not limited to:

• Handling incoming requests from customers via phone, walk-in, e-mail, and fax.

• Educating customers about printing, for the purpose of developing and maintaining long-standing relationships.

• Submitting proof to customers and facilitating corrections or approvals from that customer.

• Entering data for new orders; pulling information and samples on past jobs for reorder.

• Communicating customer desires regarding design, paper, time frame etc. to other members of the JPS Print staff.

• Working with outside vendors and subcontractors to obtain quotes and services in order to fulfill customer requests.

• Entering invoices in Quickbooks and logging job records into Microsoft Excel.

• Filing completed job tickets for organized storage.

• General office duties. (i.e. ordering supplies, mailing invoices, stuffing envelopes, collating etc.)

• Performing light secretarial duties for other staff.

• Assisting in other printing and bindery processes if needed

This position at JPS Print. provides a great work environment in a growing small business.

We offer competitive compensation & benefits, and an interesting position with variety.

Interested applicants should send a cover letter and resume tor info@jprintshop.com or call 614-235-8947 No.

Visit www.jprintshop.com to find out more about our company.

Job Type: Full-time

Pay: $18.51 - $21.29 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person