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Sustainable Facilities Management Services (SFMS) is a fully integrated facilities management company that specializes in “Green Building” methodology with a core management team that has over 50 years’ experience in facilities management and consulting serving the federal, state, and local governments, as well as the industrial and commercial market place. Our purpose is to contribute to the sustainability of facilities we manage and the quality of life for the people that work there.
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be at the forefront of our mission to drive sustainability within the facilities management sector. Your primary responsibility will be to assist our clients in using our software and ensure that they have a positive and productive experience.
Key Responsibilities:
- Provide excellent customer service and support to clients
- Act as the primary point of contact for client inquiries, addressing their questions and concerns in a timely and professional manner.
- Offer guidance and training to clients on how to use our software effectively and maximize its sustainability benefits.
- Collaborate with the technical support team to resolve any technical issues or bugs that clients may encounter.
- Collect client feedback and report it to the product development team for continuous improvement.
- Assist with onboarding new clients and ensuring a smooth transition to our system.
- Monitor and maintain client accounts to ensure they are utilizing our system to its full potential.
- Bachelor's degree in a related field or equivalent work experience preferred but not required.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities.
- Previous experience in customer service or client support is a plus.
- Familiarity with sustainability and facilities management is a strong advantage.
- Proficiency in using software and technology tools.
- Ability to work independently and as part of a team.
- A passion for sustainability and environmental responsibility.
If you are passionate about sustainability and want to be part of a team that is making a difference, we encourage you to apply for this role. Help us lead the way in sustainable facilities management by providing exceptional customer service and support to our clients.
REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:
Sustainable Facilities Management Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Full Time
$51k-64k (estimate)
01/08/2024
04/26/2024
sfmscompany.com
Washington, DC
<25
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.