A large Houston organization is seeking a dynamic and customer-focused Client Services Technician to join their team for a crucial migration project.

As they transition approximately 3,900 user mailboxes from a legacy on-premises mail system (Cyrus IMAP) to corporate Gmail, these technicians will play a pivotal role in ensuring a smooth transition for our end-users.

The positions are project-based, with an initial contract duration of 6 months, extendable based on project needs.

Key Responsibilities :

1. Client Configuration Support : Assist end-users with configuring email clients before, during, and after the migration process.

This includes but is not limited to Outlook for PC / Mac, Thunderbird, and Apple Mail.

2. Training and Support : Provide high-level training sessions and answer user queries related to the migration and email client usage.

Conduct training sessions in person and via virtual platforms such as Zoom or phone support.

3. Troubleshooting and Issue Resolution : Address technical issues and concerns raised by end-users regarding email client functionality, ensuring timely resolution and minimal disruption.

4. Client Engagement : Maintain strong client engagement and communication throughout the migration process, ensuring end-users are informed and supported at every stage.

5. Documentation : Document client configurations, issues encountered, and resolutions provided to create a knowledge base for future reference.

Qualifications :

• Previous experience in desktop support or similar roles, with a strong emphasis on client engagement and support.
• Proficiency in Google Workspace (formerly G Suite) and / or Office 365, with a solid understanding of email system configurations.
• Familiarity with a variety of email clients, including Outlook for PC / Mac, Thunderbird, and Apple Mail.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical users.
• Strong problem-solving skills and the ability to troubleshoot technical issues independently.

Additional Information :

• This position is project-based and tied to the migration project timeline, with an initial contract duration of 6 months.
• Technicians will report to Manager of Cloud who will oversee the migration project.

Candidates must be willing to undergo training on specific tools and processes related to the migration project.

Last updated : 2024-03-25