42 Onsite Support Technician Jobs in Houston, TX
Vertilocity is Hiring an Onsite Support Technician Near Houston, TX
Support Technician.
- A Support Technician will be expected to provide fast and useful technical assistance on various technology-based systems. In addition, the Support Technician will answer queries on fundamental technical issues and offer advice to solve them.
- An excellent Support Technician must have the solid technical knowledge and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers.
- The goal is to create value for clients that will help preserve Vertilocity's reputation and business.
Qualifications:
- Demonstrated ability to solve problems and quickly learn new technology.
- Responsible, professional, and motivated.
- 1 years experience in Information Technology experience.
- Experience with PSA and RMM tools.
- Covid Vaccinations Required
- A technical degree in an IT-related field or equivalent work experience.
- Provide end-user remote support and remediation for automated incidents as assigned.
- Work on Support incidents that come in via phone, email, or customer portal.
- Monitor and manage system alerts and notifications, and respond accordingly through service incidents.
- Support technical issues involving Microsoft's core business applications and operating systems.
- Support disaster recovery solutions.
- Installation and configuration of workstations.
- Malware removal.
- Configure users in Microsoft Domain Environment.
- Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security.
- Install and configuration of a variety of Line of Business Applications.
- Support print quality and printer networking issues.
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Work with the Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
- Escalate service requests that require Senior-level support.
- Enter time and expenses as they occur.
- Understand Vertilocity's internal processes by completing assigned training materials.
- Enter all work as service incidents as it occurs.
- System documentation maintenance and review.
- Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Unlimited PTO.
- Medical.
- Dental.
- Vision.
- 401k.
- Salary is highly competitive and based on an individual's experience, region of employment, and recognized personal achievements and certifications.
Job Summary
Full Time
$65k-88k (estimate)
03/21/2024
05/20/2024
The job skills required for Onsite Support Technician include Customer Service, Technical Support, Communicates Effectively, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an Onsite Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Onsite Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Onsite Support Technician positions, which can be used as a reference in future career path planning. As an Onsite Support Technician, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Onsite Support Technician. You can explore the career advancement for an Onsite Support Technician below and select your interested title to get hiring information.
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