35 IT SUPPORT TECHNICIAN Jobs in Houston, TX
Bureau Veritas is Hiring an IT SUPPORT TECHNICIAN Near Houston, TX
- Solid understanding of PC Hardware specs and technology – Ticket Quality/ Document all work
- Achievement of SLA
- Good analytical, problem solving, and administrative skills (organized, efficient and versatile) – Reports Complete and On-time
- Good communication, phone, listening and customer service skills – Customer Surveys
- Accuracy of all work
- Support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
- Experienced with imaging computers, data migrations and restoration. Dedicated to enhancing user experience through effective problem-solving and ensuring the smooth functioning of desktop environment
- Timely response to requests for support via telephone, email, ticket, or walk up to meet service level agreement.
- Takes ownership of requests, document all work in a centralized common service ticket system, provides accepted resolution using documented or common remediation methods, escalates in a timely manner to the appropriate resource if unable to resolve, maintains regular and timely communication with end users on status of open requests, manages activities to meet service level agreements.
- Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions. • Ability to communicate, written and verbally, with various levels of employees and customers.
- Provide remote and deskside technical support of the company’s computer hardware, software systems, and mobile devices to insure smooth operations and minimal down time.
- Works with IT vendors to purchase hardware, software, and devices.
- Coordinates computer lifecycle replacement and management
- Adhere to standard remediation practices to fulfill requests for support
- Provide outstanding customer service
- Setup new users, devices, and provide access to internal applications; install software, use remote take over tools to resolve service requests
- Complete all requests in a timely fashion and shows accuracy in work quality
- Troubleshoot and repair problems and hardware and software performance concerns
- Educate end users on best practices for using their devices and maintaining security
- Escalate unresolved tickets to the appropriate support team in a timely manner to achieve service level agreements
- Provide after-hours and weekend tech support from time to time.
- 4 year degree in an IT related or technical field; or 2 year degree in an IT related or technical field with 2 years of IT related experience
- PC /Phones Hardware and Software Support Experience a plus
- IT Asset Management experience Preferred
- Experience working with IT vendors Preferred
- Experience supporting business, financial, department and communications applications a plus
Job Summary
Full Time
Business Services
$49k-60k (estimate)
03/20/2024
05/19/2024
group.bureauveritas.com
MANDEVILLE, LA
1,000 - 3,000
2002
$50M - $200M
Business Services
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The job skills required for IT SUPPORT TECHNICIAN include Customer Service, Technical Support, IT Support, Problem Solving, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be an IT SUPPORT TECHNICIAN. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT SUPPORT TECHNICIAN. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT SUPPORT TECHNICIAN positions, which can be used as a reference in future career path planning. As an IT SUPPORT TECHNICIAN, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT SUPPORT TECHNICIAN. You can explore the career advancement for an IT SUPPORT TECHNICIAN below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.
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