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Deskside Support Technician
$47k-58k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
Save

Central Business Solutions is Hiring a Deskside Support Technician Near Houston, TX

Position Role/Tile: Deskside Support Technician
Location: Houston, TX.
 

Responsibilities:

  • Able to assist a user with first time logon, perform an introductory briefing for where to find help/request applications, etc.
  • Able to operate in Service Now (the ticketing portal) to close requests, raise incidents on user's behalf & assign assets.
  • Need to escalate any issues beyond the above to their lead and/or project command center. Deploys assigned laptop to identified user & assists with initial login.
  • Performs user orientation with assigned system, including directing user to request additional applications as required.
  • Ensures asset is assigned appropriately to user within asset management system.
  • Manages assigned tasks via ServiceNow.
  • Escalates any migration related issues to lead.
  • Solves simple technical issues involving the performance & status of desktop/laptop and software resources.
  • Performs initial diagnostics and resolves the majority of user's operational problems during the first contact.
  • Individuals achieving this level must have experience hands-on supporting users in mid-sized companies that employ a wide variety of software, hardware & peripheral equipment.
  • Strong information technology skills commensurate with 1-3 years full-time Desktop experience supporting & maintaining a mid/large-sized organization.
  • Ability to lift items weighing a maximum of 30 pounds.
  • Excellent written & communication skills. Other duties as assigned.
Skills:
  • Migration experience.
  • On-Prem AD experience desired.
  • Enterprise Level Experience.
  • MS Exchange.
  • Experience using ServiceNow, and resolving tickets.
Central Business Solutions, Inc,
37600 Central Ct.
Suite #214
Newark, CA 94560..

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$47k-58k (estimate)

POST DATE

01/25/2023

EXPIRATION DATE

04/14/2024

WEBSITE

cbsinfosys.com

HEADQUARTERS

NEWARK, CA

SIZE

100 - 200

FOUNDED

2002

TYPE

Private

CEO

ANJUL KATARE

REVENUE

$5M - $10M

INDUSTRY

IT Outsourcing & Consulting

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About Central Business Solutions

Central Business Solutions is a consultancy firm that offers application design and development, security, compliance and data science services.

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The following is the career advancement route for Deskside Support Technician positions, which can be used as a reference in future career path planning. As a Deskside Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support Technician. You can explore the career advancement for a Deskside Support Technician below and select your interested title to get hiring information.

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