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The Customer Service Representative (CSR) is responsible for providing high quality customer service to our customers via phone and email, as well as when they visit our showroom. CSR's will answer customers' questions, enter orders, and follow up with customers in a friendly and professional manner. CSR's will build and maintain positive rapport with all new and established customers, as well as with co-workers and sales representatives.
Essential Functions :
Customer Service
1. Answer incoming customer service calls with courtesy, professionalism and respect.
2. Make outgoing customer service calls to follow up with customers
3. Provide service support as needed.
Sales
1. Product Suggestion by Phone
Knowledge, Skills & Abilities required:
Education and Experience
Physical demands (must be able to handle with or without reasonable accommodations:
Regular hours are Monday through Friday, 8-hour days. Mandatory overtime during peak seasons may be required.
This position description is representative of the position as it currently exists. This description may be modified as needed. Essential functions and responsibilities of the position may change over time.
Sullivan's is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#hc101476Full Time
$39k-50k (estimate)
04/28/2024
05/15/2024
power-trip.com
Idaho Falls, ID
<25
Wholesale
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.