Description

 Welcome to the world where customer service meets creativity! Are you someone who not only excels at providing exceptional service but also has a passion for the latest trends and designs in home decor? If you answered yes, then you're in the right place! Join our team and become an integral part of our mission to bring the latest trends and timeless designs to life for our customers.

We are looking for a customer service representative to provide high quality service to our customers via phone and email. CSR's will answer customers' questions, enter orders, and follow up with customers in a friendly and professional manner. CSR's will build and maintain positive rapport with all new and established customers, as well as with co-workers and sales representatives.

Essential Functions:

1. Answer incoming customer service calls with courtesy, professionalism and respect.

• Record information on each call.
• Do paperwork and research as necessary to complete the requests of each call.
• Take orders and make product suggestions.

2. Make outgoing customer service calls to follow up with customers

• Communicate with customers on incomplete orders and back-orders.
• Contact customers who do not have an assigned sales rep or in-house consultant to promote new products as necessary.
• Contact customers to get approval to ship orders when requested.

3. Provide service support as needed.

• Process catalog requests.
• Check shortages/warehouse errors as they arise and notify warehouse manager.
• Utilize Premier C/S FedEx Tracking to assist with shipping questions and track packages.
• Enter claims and replacement orders for damaged/shorted merchandise.
• Process paperwork on product that is returned to us and issue credit to the customer.
• Review and approve website registrations.
• Work closely with data processing and credit departments in keeping account info and order status current.
• Monitor reports and queues that show open orders or open tasks that need attention.
• Respond to all incoming emails that come into the customer service email.

Requirements

Knowledge, Skills & Abilities required:

• Strong organizational and time management skills; ability to multitask effectively.
• Effective analytical and decision-making skills.
• Effective communication skills.
• Attention to detail.
• Customer service skills.
• Professional appearance, language and voice.
• Ability to follow instructions, multitasking.
• Working knowledge of PC, email, Word, Excel, Internet (website usage).

Education and Experience

• · High School Diploma or GED Required
• · 2-5 years of customer service experience