We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

If you're compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers.

Please note, that while we do not currently have any open classes, we are eagerly searching for our next group of customer service stars for future openings! 

Qualifications

• Previous 6 months customer service or customer support experience preferred
• Previous 6 months call center or office background experience a plus
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors
• Quick learner and able to work independently
• Type 25-35 words per minute accurately
• Strong phone and enthusiastic verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Pay & Benefits

• Starting pay - $15/hour, plus shift differential (extra $1/hr nights & wkds) 
• Work hours - Shifts between 6am-11pm (CST) ; Work Days - Mon-Fri with rotating weekends
• Paid Training - typically 1-3 week in length from 8:00am-5:00pm (CST)
• Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days - click to see benefits-at-a-glance 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ