JOB BRIEF:

The ASSISTANT MANAGER is to assist the Community Manager in effectively managing the assigned community and maintaining all aspects of property operations and planning and measuring property goals. In the Community Manager's absence, the ASSISTANT MANAGER will assume all responsibilities associated with accomplishing property objectives as set forth by the Property Supervisor and the property owner. In addition, the ASSISTANT MANAGER is directly responsible for maintaining daily, weekly, and monthly reportQUALIFICATIONS

Position requires at least 2 year experience in property management. Must have basic computer knowledge and type 30 wpm.

Work Hours: 40 hours per week with flexible work week.s including accurate reporting of rents and deposits received.

DUTIES AND RESPONSIBILITIES

Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

> Process Administration: Carry out specific business processes, focusing on, but not limited to leasing activities to achieve property goals and objectives.

Assist the Property Manager in the initiation and management of all core business processes, including leasing, client relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team member development.

Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.

Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.

Maintain a consistent closing ratio of 40% or higher.

Update Level One availability, and ensure the Level One book is maintained with proper follow-ups, appointment confirmations, etc.

Take client service requests in a complete and accurate manner, route them to the service team for prompt processing and conduct follow-up with clients.

Ensure the leasing office, club room, models and vacant apartments are clean and present a warm-welcoming image of the property.

Clean, vacuum and dust when needed.

Physically inspect the property when on grounds, pick up litter and report any service needs to the service team.

Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.

Complete all lease paperwork including related addendums.

Accept rents and deposits from clients and prospective clients.

Maintain accurate client records in accordance with Company policy.

Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a consistent basis.

Organize and file all applicable reports, leases, and paperwork.

Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing and closing ratios.

Assist in maintaining renewal workbook.

Schedule incentives accordingly.

Strive to close out renewals at the end of every month.

Supervise/train Relocation Specialists.

Ensure daily deposits of checks and money orders.

Assist in assuring service requests are followed up with every day.

Assist in getting all required paperwork to the corporate office through weekly lease audits.

Leadership: Empower others to perform andprovide necessary support, set and measure challenging standards ofperformance andfacilitate the movement toward a common vision.

In conjunction with the Property Manager, train and motivate office team members and maintain an awareness of training resources available and encourage the development of team members.

In the Property Manager's absence, organize and conduct daily BREW meetings with team members no less than fifteen (15) minutes prior to scheduled opening of office to discuss move-ins, move-outs, renewals, maintenance concerns, after-hour emergencies and daily marketing.

Lead by example when dealing with clients, prospective clients and vendors.

In the event of the temporary absence of the Property Manager, assume the leadership role in the office.

Customer Focused: Establish effective relationships with internal and external customers.

Follow through on client problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.

Regularly monitor client satisfaction in person and through follow-up phone calls.

Maintain awareness of local market conditions and trends and make suggestions for improving client relations.

Communication: Communicate effectively in one-on-one and group settings. Written communication should reflect appropriate vocabulary, grammar and word usage.

Present property clearly and enthusiastically.

Speak clearly and assertively when communicating with clients, prospective clients, internal Company team members and vendors.

Create client communications such as notices, renewal letters, newsletters and flyers.

Contribute to the creation and distribution of marketing flyers.

Communicate regularly with the Property Manager and other team members regarding apartment status, traffic activities and suggestions for improved property performance.

Integrity: Display ironclad ethics and honesty.

Able to be trusted with property assets and confidential team member data.

Maintain confidential client files and data.

Follow through on commitments.

Resilience: Adapt quickly to changing priorities, multiple demands, change and unexpected circumstances.

Maintain composure when managing multiple demands.

Project positive, professional image of self, property, and the Company at all times.

Resourceful: Willing and able to find ways over, under, around, and through barriers.

Identify potential problems and suggest solutions.

Seek out and utilize available resources, including other Company team members, training manuals and guides, Apartment Association, etc.

Normal Work Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday, rotating weekends required. Assistant Manager and Leasing personnel must arrive on time (30 minutes prior to opening) and be prepared to conduct business at the start of the scheduled workday. On call: Emergency situations only.

INCOME COLLECTION

Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).

Deposits all receipts prior to bank close each day.

RESIDENT RELATIONS

Maintains positive customer relations attitude.

Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.

MARKETING

Must be knowledgeable of all phases of leasing and resident retention

Works with lease renewals each month.

Greets prospective clients, shows community and performs leasing duties as needed

Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.

Maintains awareness of local market conditions and trends. Contributes ideas to Community Manager for marketing property and improving resident satisfaction.

ADMINISTRATIVE

Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the Community Manager,

Organizes and files all applicable reports, leases and paperwork.

Proof reads all lease paperwork and process move-ins and move-outs.

Processes all security deposit move-out reports.

Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.

GENERAL

Performs any additional duties assigned by Community Manager or Property Supervisor

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Indianapolis, IN 46227: Relocate before starting work (Required)

Work Location: In person