Job Summary

The Assistant Regional Manager conducts a multitude of duties and functions that contribute positively to the overall results of the portfolio, as defined by target operational metrics and financial performance goals. The Assistant Regional Manager is exposed and involved with all facets of the market's property management cycle, resident interactions, and oversight tasks as an extension of the Regional Property Manager, often acting as the first line of decision making for standard scenarios. Generally, prioritization of work, focus areas, and ad-hoc projects are at the direction of the Portfolio Manager.

Responsibilities

• General support to the Regional Property Manager on tasks, projects, organization, planning, and meetings at the direction of the Regional Property Manager
• Agent performance monitoring , lead follow-up and advertising of unit execution, conversion ratios, and participation in monthly goal setting and delivery
• Application screening monitoring the applicant tracking report to move applicants forward, collecting or communicating missing or needed data or documentation to agents
• Initial investigation/documentation request and work on conditional status, presenting recommendation to PM if recommended for approval override
• General agent support as deemed necessary
• Compliance monitoring and responsibility lease uploads, complete files, etc.
• 1st tier escalation for upset residents interacting with service admin, admin, or retention specialist presenting issue and recommendation to PM
• Determination of validity and authority to enter PM Requests into Yardi for occupied issues to be sent to service team for resolution
• Monitoring of open PM requests to ensure they are closed out in a timely manner and resident is communicated with via Assistant PM or Service Admin
• Violations management assistance as needed
• General retention specialist support as deemed necessary renewal signing assistance, property inspections, resident outreach, move-out confirmation calls, etc.
• Exposure and monitoring to periodic budget and actual results
• Participation and review of results and goal setting or focus changes, analysis, or adhoc assignment to improve or correct areas of weakness relative to net operating income goals
• Attends court proceedings when necessary
• Highly organized with strong attention to details, analytical, interpersonal and communication skills
• Ability to multi-task
• Aptitude with computers, internet, network phone systems, MS Office and Salesforce
• 2-5 years of experienceIn this position, the Assistant Regional Property Manager assists the Regional by ensuring that we are producing effectively and efficiently by: maximizing occupancy and rent grown; meeting and exceeding budgeted NOI; minimizing delinquency and expense; while providing quality service for our residents. Reviewing financial performance to include budget preparation, weekly, monthly financial reporting to ownership and is responsible for its overall success. Hiring, training and motivating employees to include Property Managers.

Job Qualifications

• Bachelor's degree in business, finance, marketing, or related field is preferred.
• 7 years of progressive experience in residential property management; 5 years in a supervisory capacity.
• Experience with Yardi preferred.
• Excellent Communication skills – both verbal and written.
• Property management experience required; multifamily experience preferred.
• Strong financial acumen required; ability to read, interpret, and report on various financial statements (P&L, balance sheet, cash flow statement).
• Proficiency in Microsoft Outlook, Excel, and Word.
• Frequent travel required.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Property management: 3 years (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Evenings as needed
• Monday to Friday
• On call

Experience:

• Property management: 3 years (Required)
• Supervising: 3 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person