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Support Lead
STEAMPUNK Mc Lean, VA
$90k-125k (estimate)
Other | Business Services 3 Weeks Ago
Save

STEAMPUNK is Hiring a Remote Support Lead

Overview

Design. Disrupt. Repeat.

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is looking for an experienced Project Manager with an appetite for taking on new challenges. You're going to be challenged each day with new and complex mission and delivery opportunities as you serve as the team lead for a major mission system.

Who We Are

Steampunk is the explosive collision of human-centered design and traditional government contracting. An employee-owned company with a startup mindset and time-tested approaches tailored for the federal government, we’re passionate about creating solutions that are impactful, practical, scalable, and most importantly, that meet our clients’ ever-changing needs.

At Steampunk, we believe in disrupting the status quo and setting the pace in the ecosystem of government contractors, while repurposing tried-and-true methodologies. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone.

While good design makes for a good product, we believe human-centered design makes for an excellent one. We also believe effective teams are powered by diverse perspectives, backgrounds, and experiences. To that end, Steampunk is an equal opportunity employer committed to promoting diversity of race, gender, sexual orientation, religion, ethnicity, national origin, disability status, and protected veteran status, amongst our ranks. Additionally, we participate in the E-Verify program.

Contributions

Specific Responsibilities:

  • Ensures team(s) maintains focus on quality and continuous delivery
  • Provides visibility into delivery targets, commitments, and progress
  • Creates Roadmaps and Milestone charts for the project
  • Be well managed – understand and coach the team on delivery controls, compliance to minimize operational, and reputational risk
  • Understands domain architecture and targets to identify upstream and downstream dependencies and to support the team in risk management
  • Proactively identifies impediments and appropriately resolves using network of peers and formal channels (including escalation if required)
  • Integrates Agile and Lean principles into team practices and work products
  • Coaches Product Owner and team on backlog refinement and prioritization
  • Coaches the team to improve collaboration and self-organization
  • Utilizes team feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity and works with team to continuously improve
  • Assess the current organization and delivery environment and recommend optimal Agile practices tailored to the client
  • We need more than just a coach, we need someone who will also roll up their sleeves and deliver too
  • Innovates with practices and frameworks through experimentation to improve the team and their delivery
  • Developing understanding and encouragement of team’s innovation and improvement
  • Prepare and deliver effective communications both verbally and orally regarding progress and status for both internal and client teams
  • Perform hands-on project work, including analysis, design and change management, as needed by the project
  • Manages the Support Desk and oversees O&M activities. 

Qualifications

Qualifications

  • Authorized to work for any U.S. employer
  • 8 years managing IT projects using agile methodologies and approaches
  • 8 year experience with Scrum/Kanban Methodologies
  • Bachelor's degree in Business Administration, Computer Science, MIS or equivalent combination of education and experience
  • Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence
  • Ability to help teams write user stories/epics, identify dependencies, and design optimal solutions
  • Flexibility to work with teams, individuals and executives and willingness to help with a wide variety of work products and people
  • Excellent interpersonal/communication skills
  • Experience working in a studio / human centered design approach
  • Experience in O&M
  • PMP, Scrum Master certification preferred

About steampunk

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program. 

Job Summary

JOB TYPE

Other

INDUSTRY

Business Services

SALARY

$90k-125k (estimate)

POST DATE

04/07/2024

EXPIRATION DATE

04/05/2025

WEBSITE

steampunk.com

HEADQUARTERS

Mclean, VA

SIZE

<25

INDUSTRY

Business Services

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If you are interested in becoming a Support Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Lead for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Lead job description and responsibilities

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Although every business has their own process, lead generation often follows these stages.

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These categories are often used to help define the different stages a potential customer follows throughout the lead generation process.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Lead jobs

View more details on Support Lead salaries across the United States.

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Step 3: View the best colleges and universities for Support Lead.

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