 Provide exceptional customer service at the walkup service desk to resolve incidents
immediately and expedite fulfillment of requests.
 Provide remote support over the phone using remote desktop tools.
 Assist employees with installation, configuration, and troubleshooting of computer hardware
– laptops, desktops, peripherals, printers, mobile devices.
 Ability to triage tickets and troubleshoot independently.
 Install and support desktop software for corporate laptops.
 Assist with the onboarding and offboarding process. Provision/deprovision user accounts
and application access. Create and maintain laptop images.
 Document and resolve all tickets in a timely manner, adhering to established SLAs.
 Interact with vendor support to resolve technical problems with hardware and/or software.
 Create and maintain internal IT knowledge base articles to document procedures.
 Create end user documentation (“How To”, “FAQ”).
Requirements:
 Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network
troubleshooting.
 Experience in Endpoint services (Intune for iOS).
 Excellent customer service, attention to detail, communication and documentation skills.
 Must be a team player and willing to work “outside the box” to get things done as needed.
 Experience working in an IT Service Desk environment.
 Experience configuring and troubleshooting Windows & Mac laptop.
 Experience troubleshooting Microsoft Office applications and administering Office 365
accounts.
 Microsoft Teams, Apple MacBook.
 Be highly motivated, able to work with minimal supervision, and adapt to changes as
needed.

Job Type: Full-time

Pay: From $23.24 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• McLean, VA: Relocate before starting work (Required)

Work Location: In person